Join the Cox Family of Businesses and Make a Real Impact as a Customer Care Specialist
At Cox Communications, we're on a quest for connection - not just the kind that happens between devices, but the kind that happens between people. We're looking for a talented and driven Customer Care Specialist I - Technical Support to join our team as a Remote Call Center Customer Experience Associate. If you're passionate about delivering world-class customer service, troubleshooting technical issues, and making a real difference in the lives of our customers, we want to hear from you!
About Us
Cox Communications is part of the Cox family of businesses, a diverse and innovative group of companies that are shaping the future of technology, entertainment, and community engagement. We're proud of our heritage and excited about our future, and we're looking for talented individuals like you to join our team and help us drive success.
About the Role
As a Customer Care Specialist I - Technical Support, you'll be the frontline representative for Cox Communications, providing technical support and exceptional customer service to our customers via phone, email, or chat. You'll be responsible for troubleshooting technical issues, resolving customer complaints, and identifying opportunities to upsell or cross-sell our products and services.
Key Responsibilities
- Provide exceptional customer service and technical support to Cox Communications customers via phone, email, or chat
- Troubleshoot technical issues related to Cox services, including internet, TV, and phone
- Resolve customer complaints and concerns in a timely and professional manner
- Identify opportunities to upsell or cross-sell Cox products and services
- Meet sales targets and customer service metrics, including first-call resolution and customer satisfaction
- Work in a fast-paced, dynamic environment and adapt to changing priorities and customer needs
- Collaborate with other teams, including sales and technical support, to ensure seamless customer experiences
Essential Qualifications
- High school diploma, GED, or relevant work experience
- 6 months of experience providing customer service or selling products and services
- Reside in Phoenix, Tucson, Las Vegas, or a surrounding community within Arizona or Nevada
- High-speed internet connection available in your home
Preferred Qualifications
- 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
- 6+ months of experience working in a position that requires meeting sales goals
- Keen aptitude for helping customers and a customer experience focus
- 1-2 years of work experience in a customer service role, not necessarily specific to call centers
- Enthusiastic and personable, with the ability to adapt and thrive in constant change
- Previous telecommunications experience
Skills and Competencies
To succeed in this role, you'll need to possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You'll also need to be tech-savvy, with a willingness to learn and adapt to new technologies and systems. Other essential skills include:
- Customer service and technical support experience
- Troubleshooting and problem-solving skills
- Sales and upselling experience
- Ability to work in a fast-paced, dynamic environment
- Excellent communication and interpersonal skills
- Ability to adapt to changing priorities and customer needs
What We Offer
At Cox Communications, we're committed to providing our employees with the tools, resources, and support they need to succeed. As a Customer Care Specialist I - Technical Support, you'll enjoy:
- Competitive hourly rate of $18.00, with opportunities for overtime and shift differentials
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Generous Paid Time Off (PTO) policy
- Tuition reimbursement and education assistance
- Adoption assistance and childcare resources
- Pet insurance and other employee perks
- Opportunities for career growth and professional development
- Flexible work arrangements, including remote work options
- State-of-the-art technology and equipment
Career Growth Opportunities
At Cox Communications, we're committed to helping our employees grow and develop in their careers. As a Customer Care Specialist I - Technical Support, you'll have opportunities to:
- Advance to senior customer care roles or leadership positions
- Develop new skills and expertise through training and education programs
- Explore opportunities in other areas of the company, including sales, marketing, and technical support
- Participate in mentorship programs and career development initiatives
Work Environment and Company Culture
At Cox Communications, we're proud of our company culture and the values that drive us. We're committed to creating a work environment that's inclusive, diverse, and supportive, with opportunities for growth and development. As a remote worker, you'll enjoy the flexibility and autonomy to work from home, while still being connected to our team and culture.
Ready to Make a Real Impact?
If you're passionate about delivering exceptional customer service, troubleshooting technical issues, and making a real difference in the lives of our customers, we want to hear from you! Apply now to join our team as a Customer Care Specialist I - Technical Support and start making a real impact today.
Don't miss out on this exciting opportunity to join the Cox family of businesses and make your mark. Apply now and let's get started!
Apply Now