Join Swiss WorldCargo and Elevate Your Career in Customer Service and Logistics
Swiss International Air Lines AG is a renowned airline that prides itself on its commitment to quality, hospitality, and international diversity. As part of this esteemed organization, Swiss WorldCargo is a leading player in the air cargo and logistics industry, known for its exceptional service and dedication to customer satisfaction. We are now seeking an experienced and skilled Customer Service Agent to join our team in a hybrid model, offering the flexibility to work from anywhere while driving excellence in sales and operations.
About the Role
As a Customer Service Agent - Hybrid Model, you will be the crucial link between our customers and Swiss WorldCargo, ensuring that our clients receive top-tier service, and our operations run smoothly and efficiently. This role requires a strong and diverse skillset, including excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. You will be responsible for managing customer requests, maintaining and strengthening client relationships, and supporting sales efforts, all while representing Swiss WorldCargo's commitment to ambition, responsibility, and empathy.
Key Responsibilities
- Efficiently manage customer requests for information, reservations, irregularities, and capacity through various channels of communication.
- Support marketing communication to foster positive customer awareness of SWC news and services.
- Maintain and strengthen close customer relationships at all levels, ensuring customer satisfaction and loyalty.
- Ensure correct billing to customers by controlling bookings and Air Waybills, and making corrections as necessary.
- Support outdoor sales efforts by providing rate quotations, ad hoc rate negotiations, market intelligence, and reports.
- Prioritize workloads to enable swift and competent responses to internal and external inquiries.
- Coordinate with warehouse and ground handling agents or load control to ensure smooth operations.
- Participate in other duties as assigned, demonstrating flexibility and a willingness to adapt to changing needs.
Essential Qualifications
To be successful in this role, you should possess the following essential qualifications:
- An associate's degree is preferred, although not mandatory.
- Good MS Office user knowledge, including Word, Excel, and PowerPoint.
- Experience in customer service and/or operations, preferably in the air cargo or logistics industry.
- Fluent speaking and writing skills in French and English, with any additional languages being an advantage.
- Good interpersonal communication skills, both verbal and written (email, letter, internet).
- A professional attitude with internal and external interfaces, and an impeccable customer service attitude.
- Initiative, reliability, and a quality-oriented working attitude.
- Flexibility to work on different functions within the department, and a willingness to travel.
Preferred Qualifications
While not essential, the following qualifications are considered advantageous:
- Logistics or customer service training.
- Experience in an air cargo or aviation environment.
Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- A customer-centric approach, with a focus on delivering exceptional service.
- The ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Strong problem-solving skills, with the ability to resolve issues efficiently and effectively.
- A proactive and adaptable approach, with a willingness to learn and grow.
Career Growth Opportunities and Learning Benefits
At Swiss WorldCargo, we are committed to supporting the career growth and development of our employees. As a Customer Service Agent - Hybrid Model, you will have the opportunity to:
- Develop your skills and expertise in customer service and logistics.
- Take on new challenges and responsibilities, with opportunities for career advancement.
- Participate in training and development programs, designed to enhance your knowledge and performance.
Work Environment and Company Culture
At Swiss International Air Lines AG, we pride ourselves on our unique company culture, which values diversity, hospitality, and international understanding. As a Customer Service Agent - Hybrid Model, you will be part of a supportive and forward-thinking team, working in a hybrid model that offers the flexibility to work from anywhere.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, designed to recognize and reward your skills and experience. While specific details are not disclosed, our compensation and benefits are generally aligned with industry standards, and are designed to support your well-being and financial security.
Join Our Team!
If you are a motivated and experienced customer service professional looking to elevate your career in the air cargo and logistics industry, we encourage you to apply for this exciting opportunity. Please submit your CV/Resume and Cover Letter, and let's build the future together.
We look forward to hearing from you!
Apply Now