Join Our Team: Customer Service and Logistics Representative
At CTR Group, a renowned leader in the employment and recruiting industry, we're on the lookout for a highly skilled and dedicated Customer Service and Logistics Representative to join our esteemed client, Workwarp, a distinguished Distributor of Industrial Chemicals based in Suffolk, VA. This is an exceptional temp-hire career opportunity that promises growth, challenge, and satisfaction.
About Our Company and the Role
CTR Group has been at the forefront of its industry for over three decades, celebrated for its commitment to excellence and rated highly across Google, Indeed, and Facebook as a fantastic place to work. Our client, Workwarp, is seeking an adept professional to manage customer service and logistics operations efficiently. As a Customer Service and Logistics Representative, you will be the linchpin in ensuring customer satisfaction, managing logistical operations, and performing administrative tasks with precision and professionalism.
Key Responsibilities
- Provide top-notch customer service by addressing customer inquiries and concerns via phone and email, ensuring prompt resolution and high satisfaction levels.
- Manage logistical operations, including scheduling trucking and coordinating with sales representatives to streamline their tasks and address their queries.
- Handle administrative duties as needed, such as processing payments, calculating charges, and maintaining accurate and up-to-date spreadsheets.
- Monitor and report on railcar movements to ensure the timely delivery of chemicals, involving railcar reporting and coordination.
- Foster a collaborative environment by working closely with the sales team, respecting their direction, and answering their questions.
- Maintain organizational skills by sending daily schedules to trucking companies and filling orders for billing purposes.
- Undergo Haz Mat Training (provided) and be willing to undertake additional responsibilities such as booking travel arrangements and participating in cross-training.
- Engage in research projects and preparation for handling municipal bids under direction.
Essential Qualifications and Skills
To excel in this role, you must possess:
- Excellent Communication Skills: Both written and verbal communication skills are crucial, with a strong emphasis on proper grammar and sentence structure.
- Basic Computer Skills: Proficiency in Sage, data entry, Excel, and familiarity with CSX & NS Rail websites is required.
- Professionalism: Demonstrating politeness to suppliers and customers, maintaining a professional demeanor, and accepting direction and suggestions graciously.
- Punctuality and Dependability: Being on time, achieving tasks in a timely manner, and following through on instructions without needing reminders.
- Teamwork and Adaptability: Ability to work in a team setting, help others, and adapt to new tasks and directions.
- Problem-Solving and Decision-Making: Capability to work independently with training, making informed decisions, and solving problems effectively.
- Effective Time Management and Organization: Key to completing tasks correctly and efficiently.
- Attention to Detail: Carefully reading and understanding information to avoid errors.
- Interest in Company Products and Services: A genuine interest in learning about the company's offerings and being open to continuing and professional development.
What We Offer
As a member of our team, you can expect:
- A competitive salary ranging from $20.00 to $22.50 per hour.
- A remote work setup, offering flexibility and work-life balance.
- Regular working hours from 8am to 4:30pm, providing a stable routine.
- Opportunities for career growth and professional development within a dynamic and supportive environment.
- A culture that values teamwork, professionalism, and continuous learning.
- Access to training and development programs, including Haz Mat Training.
Why Choose CTR Group?
CTR Group is not just an employer; it's a partner in your career growth. As an equal employment opportunity employer, we welcome candidates from diverse backgrounds and encourage US Veterans and persons with disabilities to apply. Our commitment to excellence, coupled with a culture that respects and nurtures its employees, makes us a great place to build a fulfilling career.
How to Apply
If you're ready to take your career to the next level and are passionate about delivering exceptional customer service and managing logistical operations with precision, we want to hear from you. Apply today and join a team that's dedicated to making a difference.
Don't miss this opportunity to be part of a dynamic team that values your skills and contributions. Apply Now and let's build a brighter future together.
Apply Now