Whatnot is revolutionizing the world of ecommerce with its innovative livestream shopping platform and marketplace. Backed by top investors like Andreessen Horowitz, Y Combinator, and CapitalG, we're on a mission to bring together community, shopping, and entertainment. As a remote-first team with hubs in the US, Canada, UK, Ireland, and Germany, we're committed to our values and passionate about creating a welcoming space for buyers and sellers to share their passions.
The Customer Experience team is the backbone of our user-centric approach, driving process improvement, order management, and problem-solving to ensure our customers have an exceptional experience. As a Customer Experience Agent, you'll be the face of Whatnot, interacting with buyers and sellers, resolving issues, and making things right when something goes wrong. You'll work closely with other departments to troubleshoot, research, and resolve open questions, and seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
We're looking for a hungry individual with a customer service mentality and a passion for delivering exceptional outcomes. If you're a proactive problem-solver with a growth mindset and a willingness to learn new skills, we'd love to hear from you. Here are the essential qualifications:
Preferred qualifications include:
To succeed in this role, you'll need:
At Whatnot, we're committed to helping our team members grow and develop their skills. As a Customer Experience Agent, you'll have the opportunity to:
Whatnot is a remote-first company with a global team. We value diversity, equity, and inclusion, and strive to create a welcoming and inclusive culture. As a Customer Experience Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
We're offering a competitive salary of $24.04/hour to $28.85/hour + benefits + equity. Our benefits package includes:
Whatnot is a fast-growing company that's revolutionizing the ecommerce industry. By joining our team, you'll be part of a dynamic and innovative company that's committed to delivering exceptional customer experiences. We're proud to be an Equal Opportunity Employer, valuing diversity, equity, and inclusion, and striving to create a welcoming and inclusive culture.
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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