At American Express, we're not just a company; we're a community that thrives on providing the world's best customer experience. As a global and diverse team, we're committed to backing our customers, communities, and each other. We're looking for a results-driven Customer Care Professional - Platinum to join our team in a remote/hybrid capacity. This is an exciting opportunity to be part of a dynamic team that values integrity, customer-first service, and continuous growth.
American Express is a renowned financial services company with a rich history of delivering exceptional customer experiences. Our commitment to our customers, colleagues, and communities is unwavering. We believe in creating a work environment that is inclusive, supportive, and flexible, allowing our colleagues to thrive both personally and professionally. With a global presence and a diverse range of products and services, we're dedicated to making a positive impact on the lives of our customers and colleagues alike.
As a Customer Care Professional - Platinum, you will be the face of American Express, creating positive interactions with our customers every day. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while delivering world-class, customer-first service. Your key responsibilities will include:
At American Express, we're committed to supporting the holistic well-being of our colleagues. Our benefits and programs are designed to prioritize their physical, financial, and mental health through each stage of life. Some of the benefits include:
We're proud of our unique in-person culture and offer a flexible working model, Amex Flex, which provides greater flexibility to colleagues while ensuring we preserve the important aspects of our culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually. For this role, we're looking for someone who can work in a hybrid environment in Sunrise, Florida, with an expectation of being onsite 3 days a week.
At American Express, we're committed to helping our colleagues grow and develop in their careers. As a Customer Care Professional - Platinum, you'll have access to industry-leading training and ongoing coaching to help you deliver world-class customer service. You'll also have opportunities to develop key selling skills and take ownership of your customer relationships. With a focus on continuous growth and development, we'll help you create a career journey that's unique and meaningful to you.
The expected hourly pay range for this job requisition is $20.00 to $22.25 hourly, plus bonus and benefits. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply now! As a Customer Care Professional - Platinum, you'll be part of a dynamic team that's committed to providing the world's best customer experience. With a focus on integrity, customer-first service, and continuous growth, we'll support you in creating a career journey that's unique and meaningful to you.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Ready to take the next step? Apply now to join our team and start your journey with American Express!
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