Transforming Healthcare Administration: Join Our Team as a Remote Medical Support Assistant
Ansible Government Solutions, LLC (Ansible), a Service-Disabled Veteran-Owned Small Business (SDVOSB), is at the forefront of delivering innovative solutions to Federal customers across various sectors, including healthcare and national security. We are committed to fostering a team of dedicated professionals who share our passion for customer success. As part of our ongoing growth, we are seeking a highly skilled and compassionate Remote Medical Support Assistant to support our operations at various VAMC facilities throughout VA and NC.
About the Role
As a Remote Medical Support Assistant, you will play a pivotal role in ensuring the smooth operation of our medical centers by providing administrative support in areas such as appointment management, release of information, and insurance processing. This is a unique opportunity to make a meaningful difference in the lives of veterans and contribute to the success of our healthcare initiatives.
Key Responsibilities
- Manage patient appointments and consults, including scheduling, cancellations, and re-scheduling, as well as entering no-show information and preparing for clinic visits.
- Provide general reception support in Release of Information (ROI) offices at various medical centers, ensuring seamless day-to-day operations.
- Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters as required.
- Scan records and documents into Electronic Medical Records (EMRs) to support Health Information Management (HIM) functions.
- Handle incoming and outgoing phone calls, ensuring effective communication with patients, healthcare providers, and other stakeholders.
- Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems.
- Assist in arranging transportation for eligible patients and work with clinical teams to determine the appropriate mode of transportation.
Essential Qualifications
To be considered for this role, you must meet the following essential qualifications:
- Be a citizen of the United States of America.
- Possess the ability to speak clearly, hear, and write English.
- Demonstrate proficiency in using computer programs, including spreadsheets and word processing, with a typing speed of 40-50 wpm and minimal errors.
- Have familiarity with medical terminology, hospital terminology, and/or clinics.
- Meet the minimum experience or education requirements: six months of clerical, office, customer service, or other administrative work, or one year of education above high school.
- Be able to pass a required level of security clearance (NACI-level background check).
Preferred Qualifications
While not mandatory, the following qualifications can enhance your candidacy:
- Previous experience in a healthcare setting or administrative role.
- Knowledge of VA policies and procedures.
- Technical proficiency in Electronic Medical Records (EMRs) and other healthcare software.
Skills and Competencies
To excel in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- The ability to work independently in a remote setting.
- Technical proficiency and adaptability to new software and systems.
- A compassionate and patient-centered approach to care.
Career Growth Opportunities and Learning Benefits
At Ansible, we are committed to the growth and development of our team members. As a Remote Medical Support Assistant, you will have access to comprehensive training and professional development opportunities, enabling you to enhance your skills and advance your career. Our commitment to your success includes:
- Training on appointment management, VA policy, and procedures.
- Ongoing support and feedback from experienced professionals.
- Opportunities for career advancement within the organization.
Work Environment and Company Culture
As a remote employee, you will enjoy the flexibility of working from home while being part of a dynamic and supportive team. Our company culture values:
- Diversity, equity, and inclusion.
- Collaboration and teamwork.
- Innovation and continuous improvement.
- Work-life balance and employee well-being.
While this is a remote position, occasional on-site training in Birmingham, AL, may be required.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- A competitive salary commensurate with experience.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Comprehensive benefits, including health insurance, retirement plans, and paid time off.
Equal Employment Opportunity
Ansible Government Solutions, LLC is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
Join Our Team
If you are a motivated and compassionate professional looking to make a difference in the lives of veterans, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now and take the first step towards a rewarding career as a Remote Medical Support Assistant with Ansible Government Solutions, LLC.
Apply Now