Join the Team at Blithequark: Delivering Exceptional Customer Experiences in the Automotive Industry
Blithequark is a leading global company dedicated to helping the world's best brands improve their businesses and better connect with their customers. We are seeking talented, compassionate individuals who share our passion for providing exceptional customer experiences. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be an integral part of our team, working with clients in the automotive industry to address customer service issues and provide solutions.
About Blithequark
At Blithequark, we pride ourselves on our culture, diversity, leadership, and innovation. We have been recognized as an award-winning global company, and we strive to create a work environment that is inclusive, supportive, and empowering. Our team members are our greatest asset, and we invest in their ongoing personal and career development to ensure that each career path is meaningful and rewarding.
Job Summary
As a Remote Spanish Bilingual Automotive Customer Service Advisor at Blithequark, you will be responsible for handling inbound and outbound customer calls, providing product information, and resolving customer complaints. You will work with clients in the automotive industry to deliver exceptional customer experiences, build rapport with customers, and provide solutions to their problems. This is a great opportunity to build a career in customer service and grow with our company.
Key Responsibilities
- Answer incoming customer phone calls within quality standards, responding to customer inquiries and resolving issues
- Capture prospect information, including name, address, phone number, email, product of interest, and source
- Provide detailed product information on the brand, current nameplates, and their performance capabilities
- Define consumer needs by asking relevant CRM and product questions
- Select fulfillment items and complete price and equips statements for consumers
- Locate dealers following standard dealerization rules and categorize callers, offering appropriate touchpoints
- Provide website navigation assistance to consumer-oriented brand sites and escalate outstanding issues
- Communicate in written form (email/text chat) with consumers regarding products and programs supported
- Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and answer additional questions
- Stay current with center procedures, product information, and online resource tools
- Appropriately manage customer complaints from initial call to resolution
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent required
- 6+ months of customer service experience preferred
- Courteous with strong customer service orientation
- Ability to effectively communicate, both written and verbally
- Ability to learn, including strong problem-solving skills
- Dependable with proficient attention to detail
- Able to rotate shifts, as needed
- A passion for helping others
Preferred Qualifications:
- Sales or marketing background with ability to build rapport with consumers over the phone
- Experience working in the automotive industry
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Proficiency in CRM software and other technology tools
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the ongoing personal and career development of our team members. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have access to:
- Opportunities for performance incentives
- Paid training and development programs
- Mentorship programs to help you create a strong foundation for a rewarding career
- Networking and leadership opportunities with Staff Resource Groups
- Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond
Work Environment and Company Culture
At Blithequark, we pride ourselves on our inclusive and supportive work environment. As a remote team member, you will have the flexibility to work from home and enjoy:
- The opportunity to work in a comfortable and quiet home environment
- Equipment provided to support your work
- Team Appreciation Day and other events to celebrate our team members
- Wellness activities and trained wellness partners to support your well-being
- A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary and benefits
- Opportunities for performance incentives and bonuses
- US full benefits, including 401K, medical, dental, vision, and an employee assistance program (EAP)
- Referral bonuses and perks
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will have the chance to build a rewarding career in customer service, grow with our company, and make a difference in the lives of our customers. Apply today and find out why 270,000+ people around the globe choose to call Blithequark home!
Apply Now