Experienced Customer Service Manager – Sales Growth, Customer Satisfaction, and Team Leadership

Join the World's Leading Distributor of Outdoor Living Products at blithequark

Are you a motivated and results-driven customer service professional looking for a challenging and rewarding role? Do you have a passion for delivering exceptional customer experiences and driving sales growth? Look no further than blithequark, the world's leading distributor of outdoor living products. With over 420 Sales Centers in 13 countries and a team of more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism.

About blithequark

blithequark is a global company with a diverse portfolio of brands, including SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Our network spans across multiple countries, providing a wide range of outdoor living products to customers. We value integrity, trust, diversity, and innovation, and strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business.

Job Summary

We are seeking an experienced Customer Service Manager to supervise and coordinate the daily activities of inside sales/customer service associates engaged in promoting and selling products by phone or in person. As a Customer Service Manager at blithequark, you will play a critical role in driving sales growth, improving customer satisfaction, and leading a team of customer service professionals.

Key Responsibilities

• Trains, directs, and manages Inside Sales/Customer Service Associate personnel to ensure they meet sales goals and customer satisfaction targets.
• Recommends changes to current inside sales techniques or procedures based on team performance and new selling techniques to drive sales growth and improve customer satisfaction.
• Handles complaints or situations that may arise involving pricing, delivery/shipping errors, returns, etc. and resolves these issues in a timely and satisfactory manner.
• Places calls to and answers calls from existing and potential customers to solicit business and to follow up on customers' needs.
• Establishes relationships with customers by assisting them at the counter or over the phone, understanding their needs, and learning their buying habits and expectations.
• Processes customer orders quickly and efficiently, and increases sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items.
• Proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability.
• Recommends alternate products based on cost, availability, or specifications, and communicates pricing, product updates, deliveries, credit, and payment issues in accordance with standard procedures and customers' profitability profiles.
• Educates customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
• Proficiently uses technologies, including distribution and office software such as Prelude.

Requirements

Essential Qualifications

• High School Diploma or GED required; or at least two years of inside sales associate experience, or equivalent combination of education and experience.
• Demonstrated understanding and application of effective selling techniques.
• Demonstrated success meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations.
• Demonstrated knowledge of product information.
• Ability to write routine reports and correspondence.
• Ability to define problems, collect data, establish facts, and draw valid conclusions in a timely manner.
• Ability to interpret a variety of instructions furnished in written and oral form.

Preferred Qualifications

• Previous experience in a leadership or management role.
• Experience working in a fast-paced, dynamic environment.
• Knowledge of customer relationship management (CRM) software and other sales tools.

Skills and Competencies

• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work in a team environment and lead others.
• Strong organizational and time management skills.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the success and growth of our employees. We offer a comprehensive training program to support your career development, as well as opportunities for advancement and professional growth. Our employees enjoy a range of benefits, including:

• Medical, dental, and vision care.
• Company-paid life and long-term disability insurance.
• Prescription drug coverage.
• Flexible spending and health savings accounts.
• 401(k) with company match.
• Employee stock purchase plan.
• Employee assistance and education reimbursement programs.

Work Environment and Company Culture

At blithequark, we strive to create a family-oriented, hometown culture that is supported by our strong, stable, and growing business. We value diversity, integrity, trust, and innovation, and are committed to fostering an inclusive work environment that supports the growth and development of our employees.

Compensation and Benefits

The compensation range for this position is between $30-$33 per hour, based on a full-time schedule. The actual pay may vary depending on your skills, qualifications, and experience. Additionally, this position may be eligible for discretionary bonuses or commissions plans, as well as relocation or cost of living adjustments.

How to Apply

If you are a motivated and results-driven customer service professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to be considered for this position.

Bilingual, Military, Military Spouses, and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support them in their time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered "safety-sensitive" and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

blithequark, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. We understand, respect, and value diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people.

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