Join the Revolution in Financial Services at Blithequark
Blithequark is transforming the financial services landscape with its cutting-edge technology platform, revolutionizing the way financial transactions are conducted. By harnessing the power of blockchain technology and a vast network of partners, we are poised to deliver innovative products that enhance efficiency and transparency in the industry. Our team is driven by a passion for innovation, collaboration, and building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will thrive in our culture of innovation.
About the Role
We are seeking a driven, customer service-oriented Licensed Customer Success Associate to join our team. As a CSA, you will be at the forefront of providing product, technical, and educational support to our customers. Your effective communication, problem-solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success.
Key Responsibilities
- Be the first point of contact and advocate for our customers, providing exceptional customer service and support.
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service.
- Educate customers on Blithequark and our products with knowledge and enthusiasm.
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email.
- Gather key insights and assist in process improvement for Blithequark's products and services and the impact to our customer experience.
- Provide technical support and troubleshooting on a variety of potential issues.
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed.
- Participate in new training and licensing programs to expand the team's capabilities.
- Contribute to an exciting and vibrant office environment and team dynamic.
What We Look For
To succeed in this role, you should possess the following qualifications and skills:
Essential Qualifications
- Bachelor's degree from an accredited university preferred with 1+ years in a customer-facing role.
- Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Missouri is required.
- The ability to obtain Missouri MLO licensing within 60 days of hire is required.
- Proven background in being a dependable and reliable team player.
- Flexibility and adaptability to ongoing refinements in process and structure.
- Confident, friendly, and compassionate communication skills.
- Successfully complete the required compliance trainings.
- A positive and problem-solving approach to customer service.
- Ability to instill trust and rapport with customers.
- Process-driven organizational skills.
- A quick and flexible learning style with the ability to navigate new technology platforms.
Preferred Qualifications
- Experience in the financial services industry.
- Knowledge of blockchain technology and its applications.
- Previous experience in a customer success or support role.
Career Growth Opportunities and Learning Benefits
At Blithequark, we are committed to the growth and development of our team members. We offer:
- Competitive salary and growth opportunities.
- Company quarterly performance-based bonus.
- Equity stock options package.
- Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
- Employer-funded life and disability insurance coverage.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks paid family leave.
- In-office, remote, and hybrid work location options.
- Home office and technology stipend for those working outside of a traditional office more than 75% of the time.
- Flexible time-off plan to empower employees to take the time off that they want and need.
- Continuing education reimbursement.
- Routine Team swag deliveries!
Work Environment and Company Culture
At Blithequark, we pride ourselves on a dynamic and innovative work environment. Our team is characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will thrive in our culture of innovation.
Compensation
For CO, NY, CA, and WA residents, the hourly rate is $25.80/hr with up to a 15% Bonus and Equity. Actual compensation may vary based on individual candidate experience and location.
How to Apply
If you are a motivated and customer service-oriented individual with a passion for blockchain technology and financial services, we encourage you to apply for this exciting opportunity at Blithequark.
By submitting your application, you acknowledge that you have read and understood the terms and conditions of the job posting.
Blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.
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