About blithequark
blithequark is a pioneering organization dedicated to providing individualized support and tools to navigate the visual world. Our mission is to empower individuals to live fulfilling lives, regardless of their visual abilities. We strive to create a world where the quality of one's sight does not determine the quality of one's life. With a team of professionals passionate about making a difference, blithequark offers a dynamic and supportive work environment that fosters growth, learning, and success.
Job Summary
We are seeking an experienced and customer-focused Full Stack Customer Service Representative to join our in-bound call center operations team at blithequark. As a contract-funded position, this role requires excellent communication and interpersonal skills, product knowledge, and the ability to work in a fast-paced, dynamic environment. If you are passionate about delivering exceptional customer service and are looking for a remote work opportunity, we encourage you to apply.
Key Responsibilities
- Receive in-bound calls and provide excellent customer service to internal and external customers, responding to inquiries, handling complaints, and troubleshooting problems.
- Deliver professional customer service and product consultation during interactions with customers, peers, management, partners, and other agency departments.
- Assist the department in meeting customer service goals and service level agreements, ensuring high-quality service delivery.
- Maintain accurate records of customer interactions and service, processing orders and responding to customer requests.
- Make decisions on customer requests using established guidelines and take accountability for following through on all issues.
- Learn and continue to reinforce current product knowledge relative to customer needs and inquiries, utilizing reference materials to assist and resolve inquiries.
- Maintain the strictest confidentiality and privacy of customer and agency information, adhering to security procedures.
- Perform other relevant duties as assigned, demonstrating flexibility and adaptability in a dynamic work environment.
Essential Qualifications
Education
A minimum high school diploma or GED is required, with a bachelor's degree preferred.
Experience
Prior customer service experience is desired, with proficiency in basic computer skills and experience with assistive technology (e.g., JAWS and MAGIC) a plus. Bilingual capability is also an advantage.
Skills and Competencies
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational skills with attention to detail and ability to handle stressful situations.
- Proficient with Microsoft Office (Outlook, Word, Excel) and internet navigation.
- Ability to type 30 wpm and perform data entry duties while serving customers.
- Ability to work a schedule that may include nights, weekends, and holidays, with variable shifts.
- Ability to interact with customers with respect and consideration of their needs.
Physical Requirements
The Customer Service Representative must be able to sit, stand, type, and focus on computer work for long durations, as well as listen and speak to customers for extended periods.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. We offer:
- Comprehensive training programs to enhance product knowledge and customer service skills.
- Opportunities for career advancement and professional growth.
- A supportive and dynamic work environment that fosters learning and success.
Work Environment and Company Culture
blithequark values diversity and inclusion, striving to create a climate of respect that supports everyone's individual success. We are an Equal Opportunity Employer, committed to providing an environment favorable to all, regardless of:
- Race
- Color
- Religion
- Gender
- Sexual orientation
- Gender identity
- Pregnancy
- Marital status
- Age
- Nationality
- Ethnicity
- Ancestry
- Disability
- Military status
- Genetic information
- Protected veteran status
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Opportunities for remote work
- Comprehensive benefits
- Paid time off
- Professional development opportunities
Why Join blithequark?
If you are passionate about delivering exceptional customer service, are looking for a remote work opportunity, and want to be part of a dynamic and supportive team, we encourage you to apply. At blithequark, we believe that the quality of one's sight should not determine the quality of one's life, and we are committed to making a positive impact in the lives of our customers.
Join our team and be part of a organization that values diversity, inclusion, and individual success. Apply now to become a Full Stack Customer Service Representative at blithequark!
Apply Now