Join the Delta Air Lines Team as a Co-op in Airport Customer Service (ACS)
Are you a motivated and enthusiastic student looking for a unique opportunity to gain hands-on experience in the aviation industry? Do you have a passion for delivering exceptional customer service and driving operational performance? Look no further! Delta Air Lines is seeking a talented Co-op to join our Airport Customer Service (ACS) team in Salt Lake City, Utah. As a Co-op, you will have the chance to work on exciting projects, collaborate with multiple departments, and develop valuable skills that will launch your career in the aviation industry.
About Delta Air Lines and the ACS Team
Delta Air Lines is a leading airline company that operates in over 300 destinations worldwide. Our Salt Lake City (SLC) hub is a critical part of our operations, and our ACS team plays a vital role in ensuring the smooth operation of our flights and customer experience. The ACS team is responsible for providing exceptional customer service, managing airport operations, and driving business performance. As a Co-op, you will be an integral part of this team and will have the opportunity to work on various projects and initiatives that impact our business.
Key Responsibilities
As a Co-op in ACS, your primary responsibilities will include:
- Assisting with customer service operations, including responding to customer inquiries, resolving issues, and providing information
- Supporting airport operations, including gate and ramp activities, baggage handling, and aircraft servicing
- Participating in project work and initiatives to drive business performance, such as on-time departures, hot bag reduction, and clean cart compliance
- Collaborating with multiple departments, including Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service
- Working with external business partners, such as TSA, DOT, aircraft cleaning vendors, fueling vendors, and the Salt Lake City Department of Aviation
- Participating in Incident Analysis reports and Injury Prevention Group sessions, and attending station safety meetings
- Contributing to employee recognition events and other activities to promote a positive work environment
What You'll Learn and Achieve
As a Co-op in ACS, you will have the opportunity to:
- Gain hands-on experience in airport customer service and operations
- Develop valuable skills in communication, problem-solving, and data analysis
- Work on exciting projects and initiatives that impact our business
- Collaborate with multiple departments and external business partners
- Participate in safety and security initiatives, including Incident Analysis reports and Injury Prevention Group sessions
- Earn a competitive salary and enjoy additional privileges, such as standby travel on Delta flights, Propel Pilot Career Path Program eligibility, and Career Development opportunities
What You Need to Succeed
To be successful as a Co-op in ACS, you will need:
- To be enrolled in an undergraduate degree program with an aviation management discipline during the duration of the Co-op
- A competitive GPA and good academic standing with your university
- A passion for working in the aviation industry or airline management
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office, including Outlook, Access, Word, Excel, Forms, PowerPoint, and Smartsheet
- The ability to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement
- The ability to pass Delta's Physical Agility Test (PAT) to complete essential physical ramp functions
- A high school diploma, GED, or high school equivalency
- Authorization to work in the United States
What Will Give You a Competitive Edge
To stand out as a candidate, you will need:
- To be a self-starter, able to multitask, and think innovatively
- To be actively engaged with the community and/or student organizations, particularly if aviation-focused
- To possess project management experience or similar academic immersion
Co-op Program Outline
The Co-op program is designed to provide you with a unique opportunity to gain hands-on experience in the aviation industry. The program consists of three alternating semesters working full-time at Delta Air Lines, with breaks in between to attend school. At the end of the program, you will have one full year of experience and a competitive edge in the job market.
Career Growth Opportunities and Learning Benefits
As a Co-op in ACS, you will have access to a range of career growth opportunities and learning benefits, including:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Access to training and development programs, including leadership development and technical skills training
- Standby travel on Delta flights
- Propel Pilot Career Path Program eligibility
- Career Development and Volunteer Community Service opportunities
Work Environment and Company Culture
At Delta Air Lines, we pride ourselves on a culture of excellence, safety, and customer service. Our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and rewarding. As a Co-op in ACS, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business performance.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary
- Comprehensive health insurance
- Retirement savings plan
- Paid time off
- Standby travel on Delta flights
- Other perks and benefits, including employee recognition programs and volunteer opportunities
How to Apply
If you are a motivated and enthusiastic student looking for a unique opportunity to gain hands-on experience in the aviation industry, we encourage you to apply for this exciting Co-op role. Please submit your application, including your resume and cover letter, to be considered for this opportunity.
Don't miss out on this exciting role! Apply now and take the first step towards a rewarding career in the aviation industry.
Apply Now