Join the Life-Saving Mission at Blithequark
Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a role that allows you to support a life-saving mission from the comfort of your own home? Look no further than Blithequark, where we're seeking a dedicated and compassionate Customer Service Representative to join our team.
As a Customer Service Representative at Blithequark, you will play a critical role in interacting with the public on an individual basis to gain commitment to support our life-saving mission. This is a unique opportunity to work 40 hours per week from home, using your excellent communication skills to make a positive impact on people's lives.
About Blithequark
Blithequark is a leading organization dedicated to saving lives through the collection and distribution of blood and blood products. Our mission is to provide high-quality patient care and support the medical community in their life-saving efforts. We're committed to fostering a culture of excellence, integrity, and compassion, and we're looking for talented individuals like you to join our team.
Key Responsibilities
- Call donors on assigned lists for the purpose of gaining commitment for donation
- Meet calls per hour standards and consistently meet all monthly performance metrics
- Follow scripts & talking points as directed, leaving quality recorded messages with accurate information
- Schedule donor procedure appointments in accordance with donor commitment
- Make follow-up and reminder calls, and answer incoming calls, routing and assisting callers as appropriate
- Educate donors about automated donation procedures, working to gain commitment for the donor to "power up" & donate through an automated procedure
- Maintain confidentiality with regard to all medical and other private donor, client, and business information
- Record information in a neat, accurate and timely manner, and update donor call profiles through accurate data entry
- Route medical questions through appropriate channels, and maintain a high standard of integrity and confidence in all communication with donors
- Comply with all applicable compliance, safety directives and regulations
- Assist in the training of paid and volunteer staff when needed
Requirements and Qualifications
Essential Qualifications:
- High school diploma or equivalent required
- Pleasant voice and professional manner required
- Ability to effectively communicate and speak clearly to the public over the phone
- Home internet and cell phone required (Blithequark will provide a computer for work purposes)
Preferred Qualifications:
- One year previous experience in customer service or telemarketing position
- Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
What We Offer
At Blithequark, we're committed to providing our team members with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits you can expect:
- Competitive pay based on education and/or experience
- $500 bonus after 6 months and $1,000 bonus after 1 year!
- Health, dental, vision, life insurance, and long-term disability
- 401(k) plan with company match
- Paid-time off and holiday pay
- $5,000 annual tuition reimbursement
Work Environment and Culture
At Blithequark, we're proud of our culture and work environment. Here are a few things you can expect:
- Opportunity to work from home 40 hours per week
- Flexible scheduling with rotating Saturdays
- Collaborative and supportive team environment
- Opportunities for career growth and professional development
Why Join Blithequark?
At Blithequark, we're passionate about making a difference in people's lives. By joining our team, you'll have the opportunity to:
- Support a life-saving mission
- Develop your skills and expertise in customer service
- Work in a flexible and supportive environment
- Be part of a team that's dedicated to excellence and compassion
How to Apply
If you're passionate about making a difference and have a strong desire to support a life-saving mission, we encourage you to apply for this exciting opportunity. Please click the link below to learn more about working for Blithequark and to submit your application.
Apply Now
Don't miss this opportunity to join our team and make a difference in people's lives. Apply today!
Apply Now