At blithequark, we're dedicated to revolutionizing the way healthcare is delivered, and we're seeking a highly skilled and compassionate Remote Medical Customer Service Specialist to join our team. As a key member of our Shared Services Center, you'll play a vital role in supporting our mission to provide safe, quality healthcare and build enduring relationships with our patients. If you're passionate about delivering exceptional patient experiences and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity.
**About blithequark**
blithequark is a leading healthcare provider, operating in 40 distinct markets across 15 states. With a commitment to helping people get well and live healthier, we're dedicated to developing and operating healthcare delivery systems that prioritize patient-centered care. Our team members are the backbone of our organization, and we're proud to offer a robust benefits package, flexible scheduling, and opportunities for professional growth and development.
**Job Summary**
As a Remote Medical Customer Service Specialist, you'll be responsible for providing exceptional customer service to patients and families, resolving issues in a timely manner, and maintaining a working knowledge of workflow systems. This is a part-time opportunity, with a flexible schedule that allows you to work from the comfort of your own home. If you're looking for a role that offers a sense of purpose, flexibility, and opportunities for growth, we invite you to join our team.
**Responsibilities**
* Review and identify issues from calls into the telephony system in a timely manner (50%)
* Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%)
* Ensure all calls within business hours are answered and handled appropriately, providing exceptionally high customer service to callers within company guidelines (10%)
* Perform payment transactions and request payment from accounts reflecting a balance (10%)
* Assist with clerical duties as needed, such as email, facsimile, etc. (10%)
* Requires close supervision and guidance from the supervisor (10%)
**Requirements**
* 1+ years of medical revenue cycle experience (required)
* 2+ years of medical revenue cycle experience (preferred)
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in workflow systems and ability to learn new systems quickly
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* Experience working in a healthcare setting
* Knowledge of medical billing and coding principles
* Familiarity with electronic health records (EHRs) and practice management systems (PMS)
* Strong analytical and problem-solving skills
**What We Offer**
* Robust benefits package, including health insurance, flexible scheduling, and 401k
* Opportunities for professional growth and development
* Flexible scheduling to accommodate your needs
* A dynamic and supportive work environment
* The chance to make a meaningful difference in the lives of our patients and families
**Career Growth Opportunities**
At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of opportunities for professional growth, including:
* Training and development programs to enhance your skills and knowledge
* Mentorship and coaching to support your career advancement
* Opportunities for advancement to leadership roles
* A culture that values diversity, equity, and inclusion
**Work Environment**
As a Remote Medical Customer Service Specialist, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to providing a supportive and inclusive work environment, with regular check-ins and feedback to ensure your success.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Hourly rate: $ [insert rate]
* Benefits package, including health insurance, flexible scheduling, and 401k
* Opportunities for professional growth and development
**How to Apply**
If you're passionate about delivering exceptional patient experiences and have a strong background in medical revenue cycle experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are proud to offer a workplace that values and respects all individuals.
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