Introduction to Blithequark and the Customer Education Mission
At blithequark, we are dedicated to empowering our customers with the knowledge and skills they need to excel while fostering a deep understanding of our product. Our unwavering commitment is to deliver a flawless eLearning experience and act as the crucial bridge connecting our customers with our product team, channeling invaluable insights to drive tangible improvements. As a leader in the industry, we recognize the importance of customer education in driving success and satisfaction. Our mission is built on the principles of helping customers find value, creating flexible and personalized training programs, embracing an agile approach, designing engaging learning experiences, and being there for our customers when they need us.
Customer Education Vision at Blithequark
Our vision is to be the global benchmark in customer education for blithequark, recognized for our unwavering commitment to excellence. We aspire to be the centre of excellence & go-to experts for our business, ensuring customers master its potential. Our eLearning experiences set the gold standard for engagement and effectiveness, while we act as the single source of truth that amplifies customer voices and drives continuous product improvements. To achieve this vision, we are seeking a highly skilled and experienced Senior Customer Education Specialist to join our team.
Position Summary
As a Senior Customer Education Specialist at blithequark, you will play a pivotal role in bringing our mission and vision into reality. You will be at the forefront of creating and delivering exceptional eLearning experiences to our valued customers. Additionally, you will serve as the bridge that connects customer insights to our product team, contributing to continuous product enhancements. Your expertise in instructional design, eLearning development, and customer education will be instrumental in driving customer success and satisfaction.
Key Responsibilities
- Product Mastery: Develop an in-depth understanding of our product, becoming a subject matter expert by using the product and sourcing product learnings from day-to-day interactions. Keep up-to-date with product updates and changes by attending product trainings and meeting regularly with Product Managers.
- Support and Collaboration: Assist the Customer Onboarding Team internally in maximizing product utilization for our customers. Support the CS team by unlocking their ability to guide customers to success, by developing educational modules that apply to common use cases and user workflows. Provide internal support to the Product Marketing team by sharing insights gathered from the field.
- E-Learning Excellence: Create engaging eLearning content, including courses, documentation, videos, webinars, and other learning interventions. Ensure a seamless and effective eLearning experience for customers. Act as an active role in creating certification programs.
- Customer Engagement: Interact directly with customers to understand their needs, answer queries, and address concerns during Live Webinar sessions. Evaluate the feedback on eLearning materials and the overall learning experience.
- Single Source of Truth: Collaborate closely with the product team and other internal stakeholders to relay customer feedback and insights. Play a crucial role in translating customer feedback into actionable product improvements.
- Continuous Improvement: Monitor the effectiveness of educational materials and make data-driven improvements through surveys and other customer feedback. Keep up with industry best practices and emerging trends in eLearning and customer education. Create an industry-leading scenario library that enables experts to harness the full potential of blithequark's platform.
Essential and Preferred Qualifications
To be successful in this role, you will need to possess a combination of education, experience, and skills. Essential qualifications include:
- Bachelor's degree in Education, Instructional Design, or a related field (Advanced degrees a plus)
- Minimum 3 years of experience in a related field
- Fluent in English and in the local language
- Exceptional communication and presentation skills
- Project management and organizational skill sets
- Experience with Google Workplace
- Proven experience in instructional design, eLearning development, or a related role
- Strong technical proficiency, especially with eLearning tools and learning management systems such as Intellum, Skilljar, Tovuti, Talent LMS
Preferred qualifications include experience in the B2B SaaS industry, a passion for continuous active learning, and a high level of flexibility, creativity, and accountability.
Skills and Competencies
To excel in this role, you will need to possess a range of skills and competencies, including:
- Instructional Design: The ability to design engaging and effective eLearning content
- Communication: Excellent communication and presentation skills, with the ability to interact with customers and internal stakeholders
- Project Management: Strong project management and organizational skills, with the ability to prioritize tasks and manage multiple projects
- Technical Proficiency: Strong technical proficiency, especially with eLearning tools and learning management systems
- Collaboration: The ability to collaborate with internal stakeholders, including the product team and customer success team
- Continuous Learning: A passion for continuous active learning, with a commitment to staying up-to-date with industry best practices and emerging trends
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Senior Customer Education Specialist, you will have the opportunity to:
- Develop your skills and expertise in instructional design, eLearning development, and customer education
- Work with a range of stakeholders, including customers, product teams, and customer success teams
- Contribute to the development of industry-leading eLearning content and certification programs
- Stay up-to-date with industry best practices and emerging trends in eLearning and customer education
Work Environment and Company Culture
At blithequark, we are building a progressive culture that inspires us to create our life's work and a bigger, bolder impact. Our work environment is collaborative, dynamic, and fast-paced, with a focus on innovation and customer satisfaction. We offer a range of benefits, including:
- Flexible Working Arrangements: We offer flexible working arrangements, including remote work options and flexible hours
- Professional Development: We are committed to providing our employees with opportunities for professional development and growth
- Collaborative Culture: Our culture is collaborative and dynamic, with a focus on teamwork and innovation
- Recognition and Rewards: We recognize and reward our employees for their contributions and achievements
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a range of perks and benefits. These include:
- Competitive Salary: We offer a competitive salary, with opportunities for growth and development
- Benefits Package: We offer a range of benefits, including health insurance, retirement savings, and paid time off
- Perks: We offer a range of perks, including flexible working arrangements, professional development opportunities, and recognition and rewards
Conclusion
If you are a motivated and experienced customer education professional, with a passion for instructional design, eLearning development, and customer success, we encourage you to apply for this exciting opportunity. As a Senior Customer Education Specialist at blithequark, you will have the opportunity to make a real impact on our customers and our business, while developing your skills and expertise in a dynamic and collaborative environment. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.
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