Introduction to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of building strong relationships with our customers and providing them with personalized support. To achieve this, we are seeking an experienced and skilled Support Specialist, Chat to join our remote customer service team. As a Support Specialist, Chat, you will play a vital role in creating strong communication pathways between blithequark and its customers, ensuring that their needs are met, and their expectations are exceeded.
Job Overview
The Support Specialist, Chat role is a remote inbound customer service position that requires a unique blend of technical knowledge, sales skills, and exceptional customer service abilities. As a Support Specialist, Chat, you will be responsible for responding to inbound sales leads, providing technical assistance, and offering exceptional sales and service to close sales. You will also proactively make outbound contacts to current and potential customers to identify opportunities to increase sales revenues. If you have a passion for delivering exceptional customer experiences, are adaptable, and thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Respond to all inbound sales leads from both current and potential customers, providing superior product knowledge and technical assistance to finalize and close sales.
- Proactively make outbound contacts, as required, to current and potential customers to identify opportunities to increase sales revenues.
- Meet or exceed all individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close sales.
- Listen and learn about blithequark's products to become a subject matter expert and voice for our brand.
- Effectively manage change related to promotional offerings, new products, technology, processes, and systems.
- Handle inbound live chat sessions from online customers, verifying customer account information and order information.
- Consistently respond to all client questions and comments with correct grammar and punctuation via chat, providing complete and correct information.
- Process online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met.
- Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
- Work with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience required.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
- High school diploma/GED required, associate's/bachelor's degree or equivalent experience preferred.
- Must have experience in helping customers and providing customer service.
- Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
- Demonstrates technical savvy and the ability to learn and navigate computer systems.
- Ability to quickly build and develop open, honest, and friendly rapport with customers to move through and solve customer challenges.
Preferred Qualifications
The following qualifications are preferred but not required:
- Bilingual - ability to fluently speak and write in Spanish.
- Prior experience in the tire or automotive industry.
- Prior experience working in a remote environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Support Specialist, Chat, you will have access to ongoing training and development opportunities, including:
- On-the-job training to enhance your technical knowledge and sales skills.
- Opportunities to learn about new products, technologies, and processes.
- Professional development programs to help you advance in your career.
- A supportive and collaborative work environment that encourages innovation and creativity.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and diverse team that values flexibility, adaptability, and teamwork. Our company culture is built on the following core values:
- Customer-centricity - we put our customers at the heart of everything we do.
- Integrity - we operate with honesty, transparency, and ethics.
- Innovation - we encourage creativity, innovation, and continuous improvement.
- Collaboration - we work together as a team to achieve our goals.
- Respect - we value diversity, inclusivity, and respect for all employees and customers.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $19.50 per hour.
- 401(k) and 401(k) matching.
- Dental, health, and vision insurance.
- Flexible schedule and remote work arrangements.
- Paid time off and referral program.
- On-the-job training and professional development opportunities.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Support Specialist, Chat at blithequark, you will be part of a dynamic and innovative team that values flexibility, adaptability, and teamwork. Apply now to join our team and take the first step in your career with blithequark.
Apply Now