About Us
At CVS Health, we're more than just a pharmacy chain - we're a healthcare leader dedicated to delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our purpose is simple: to bring our heart to every moment of your health. With a commitment to our Heart At Work Behaviors, we strive to create a culture that empowers our employees to transform our organization and accelerate our ability to innovate and deliver solutions that make a real difference in people's lives.
Job Summary
We're seeking an experienced Patient Collections Coordinator to join our team in Monroeville, PA. As a Patient Collections Coordinator, you'll play a critical role in ensuring timely and accurate account payment for outstanding balances while providing exceptional customer service to patients, healthcare professionals, and insurance carriers. If you're passionate about delivering outstanding results in a fast-paced, team-focused environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Patient Collections Coordinator, you'll be responsible for:
- Following up with patients/guarantors on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing.
- Resolving issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes, and pharmacy or shipping errors.
- Maintaining supporting chronological notes that detail action taken to resolve outstanding account balances.
- Maintaining patient demographic information and data collection systems, including all billing or collection reports or queues, while remaining in accordance with company policy guidelines.
- Contacting patient/guarantor and Physician's offices as well as insurance companies as needed to expedite claims processing.
Required Qualifications
To be successful in this role, you'll need:
- 1+ years of healthcare-related experience.
- Experience using Microsoft Office products, specifically Excel, Outlook, and Word.
- Ability to commute to the Monroeville, PA office.
Preferred Qualifications
While not required, we prefer candidates with:
- Insurance or patient collections experience.
- Customer service experience in a healthcare environment.
- Experience working in a healthcare reimbursement system.
- Effective customer service skills and experience working in a team environment.
- Attention to detail and ability to utilize analytical skills.
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance.
- Ability to communicate with clientele in a professional manner, both verbally and written.
Education
A verifiable High School Diploma or GED is required.
Compensation and Benefits
We offer a competitive salary range of $17.00 - $28.46 per hour, plus comprehensive benefits, including:
- Comprehensive medical, dental, and vision benefits.
- 401(k) retirement savings plan with company match.
- Employee Stock Purchase Plan.
- Term life insurance and short-term and long-term disability benefits.
- Well-being programs, education assistance, and free development courses.
- CVS store discount and discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
Career Growth Opportunities and Learning Benefits
At CVS Health, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and mentorship programs.
- Online learning platforms and courses.
- Leadership development programs.
- Opportunities for advancement and career growth.
Work Environment and Company Culture
Our Monroeville office is a fast-paced, team-focused environment that values collaboration, innovation, and customer service. We're committed to creating a culture that's inclusive, diverse, and respectful, and we're proud to be recognized as a Top Workplace in the area.
How to Apply
If you're passionate about delivering outstanding results in a fast-paced, team-focused environment, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our company culture and benefits.
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Don't miss out on this exciting role. We're looking forward to hearing from you!
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