Join the Disney Team: Delivering Unforgettable Experiences as an eCommerce Specialist - Internet Help Desk
Are you passionate about delivering exceptional customer service and creating magical experiences for guests? Do you have a knack for navigating complex computer systems and providing solutions to problems? Look no further than the eCommerce Specialist - Internet Help Desk role at Disney Central in Tampa, Florida. As a key member of our team, you will have the opportunity to work in a fast-paced, dynamic environment, assisting guests with their digital experiences through our website and My Disney Experience application.
About Disney Central and the Role
Disney Central is a bustling hub of activity, operating 24/7 to support the needs of our guests. As an eCommerce Specialist - Internet Help Desk, you will be an integral part of our inbound contact center team, providing top-notch service to guests from all over the world. This is an hourly position, with a starting pay rate of $18.90 per hour. You will attend a paid training class, where you will participate in multiple performance assessments to ensure your success in the role.
Key Responsibilities:
- Deliver Exceptional Guest Experiences: Engage with guests, exploring their desired vacation experiences, and provide recommendations and direction for a magical vacation experience at Walt Disney World.
- Build and Manage Relationships: Foster strong relationships with guests and cast members from all lines of business to provide excellent service and support.
- Maintain Confidentiality: Handle sensitive guest information with discretion and confidentiality.
- Account Management: Assist guests with managing their accounts, including handling issues and providing solutions.
- Technical Navigation: Navigate multiple computer applications, including phone, chat, and email, to provide seamless support to guests.
- Problem-Solving: Provide guest service when problems arise, and help find solutions to ensure a magical experience.
- Metric Expectations: Meet required departmental metric expectations and efficiency goals.
- Comprehensive Information: Provide guests with comprehensive information about resorts and dining using software applications.
- Training and Compliance: Complete all required company training and compliance courses.
- Flexible Scheduling: Be flexible with your work schedule, including overtime, weekends, and holidays.
Basic Qualifications:
- Conflict Resolution: Handle conflict resolution and decision-making with integrity and partner resourcing.
- Computer Proficiency: Demonstrate computer proficiency within a Microsoft Windows environment.
- Communication Skills: Possess excellent written, verbal, and interpersonal communication skills.
- Disney Knowledge: Have knowledge of Disney products and services.
- Sales and Service Experience: Have sales and service experience in a customer service or contact center environment.
- Disney Central Cast Members: For current cast members, no more than one F/O (Falling Behind/OffTrack) in Presenteeism in the last six months, and no more than one reprimand within the last six months.
Preferred Qualifications:
- Sales and Closing Skills: Possess strong sales and closing skills, with the ability to overcome objections.
- Bilingual: Be bilingual, with the ability to communicate effectively with guests in multiple languages.
Education:
- High School Diploma: Have a high school diploma or equivalent.
What We Offer:
As a member of the Disney team, you will have access to a range of benefits and perks, including:
- Competitive Salary: A competitive salary, with a starting pay rate of $18.90 per hour.
- Paid Training: Paid training to ensure your success in the role.
- Opportunities for Growth: Opportunities for career growth and development within the company.
- Magical Work Environment: A dynamic and supportive work environment, with a team of passionate and dedicated professionals.
- Disability Accommodation: Disability accommodation for employment applications, with a commitment to equal opportunity and diversity.
Why Join the Disney Team?
At Disney, we are committed to creating magical experiences for our guests and fostering a culture of innovation, creativity, and inclusivity. As a member of our team, you will have the opportunity to:
- Make a Difference: Make a positive impact on the lives of our guests and contribute to the success of our business.
- Grow and Develop: Grow and develop your skills and career within the company.
- Be Part of a Dynamic Team: Be part of a dynamic and supportive team, with a shared passion for delivering exceptional guest experiences.
How to Apply:
If you are passionate about delivering exceptional customer service and creating magical experiences for guests, we encourage you to apply for this exciting opportunity. Please submit your application today, and join the Disney team in delivering unforgettable experiences for our guests.
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Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, and join the Disney team in delivering magical experiences for our guests.
Apply Now