Join the CVS Health Team as an Employee Relations Advisor and Make a Difference in the Lives of Our Colleagues and Customers
CVS Health is a leading healthcare company that is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we achieve this through our commitment to providing personalized, convenient, and affordable healthcare solutions. As an Employee Relations Advisor at CVS Health, you will play a critical role in supporting our business units by providing advice, consultation, and guidance to leaders and employees on the application of CVS Health policies and practices.
About CVS Health and Our Culture
At CVS Health, we pride ourselves on our culture of care and compassion. Our Heart At Work Behaviors support our purpose and guide our interactions with colleagues, customers, and partners. We value diversity, equity, and inclusion and strive to create an inclusive work environment that reflects the communities we serve. Our employees are our greatest asset, and we invest in their growth and development through various training programs, education assistance, and career advancement opportunities.
Job Summary
As an Employee Relations Advisor at CVS Health, you will be responsible for providing proactive support and intervention to promote a positive employee relations culture. You will partner collaboratively with various cross-functional stakeholders, including HR Business Partners, Compliance, and Legal, to resolve employee relations issues while mitigating risk and adverse exposure to the company. This role requires a professional and calm demeanor, strong interpersonal skills, and the ability to effectively present and deliver training to leaders.
Key Responsibilities
- Provide advice, consultation, and guidance to leaders and employees on the application of CVS Health policies and practices
- Support the resolution of employee relations issues, including performance management, attendance, employee misconduct, employee complaints, discipline, and termination
- Conduct workplace investigations and utilize employee relations case management systems
- Assist leaders with coaching, corrective actions, and terminations
- Meet case management metrics, such as closing cases within a certain time frame and following established case management processes
- Handle highly confidential and sensitive information with discretion
- Develop and deliver training to leaders on employee relations topics
- Collaborate with cross-functional stakeholders to promote a positive employee relations culture
Requirements and Qualifications
Essential Qualifications:
- 5+ years of employee relations experience, including direct experience managing, advising, and resolving employee relations cases
- Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce)
- Knowledge of current state and federal employment/labor laws and regulations
- Bachelor's Degree required; equivalent work experience may substitute
Preferred Qualifications:
- Direct experience interacting with labor unions and advising on labor relations matters
- Ability to assist and advise on the development of employee/labor relations trends and insights reporting
- Proven analytical skills, critical thinking, decision-making, and problem-solving capabilities
- Excellent oral and written communication skills; strong interpersonal skills, including expertise in conflict management, investigation, negotiation, and influencing
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Strong interpersonal skills, including conflict management, investigation, and influencing
- Excellent oral and written communication skills
- Ability to work in a fast-paced, matrixed environment and prioritize multiple tasks and responsibilities
- Strong analytical and problem-solving skills
- Ability to handle highly confidential and sensitive information with discretion
Career Growth Opportunities and Learning Benefits
At CVS Health, we invest in the growth and development of our employees. As an Employee Relations Advisor, you will have opportunities to:
- Develop your skills and expertise in employee relations
- Advance your career within the company
- Participate in training programs and education assistance
- Collaborate with cross-functional stakeholders to promote a positive employee relations culture
Work Environment and Company Culture
CVS Health is a remote-friendly company that offers a flexible work environment. As an Employee Relations Advisor, you will have the opportunity to work from home and collaborate with colleagues across the country. Our company culture is built on our Heart At Work Behaviors, which guide our interactions with colleagues, customers, and partners.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A competitive salary range of $66,330.00 - $145,860.00
- A CVS Health bonus, commission, or short-term incentive program
- Medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Paid Time Off (PTO) and paid holidays
Conclusion
If you are a motivated individual with a passion for employee relations, we encourage you to apply for this exciting opportunity. As an Employee Relations Advisor at CVS Health, you will play a critical role in promoting a positive employee relations culture and supporting our business units. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Apply now and join our team!
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