Unlock Your Potential as a Senior Staff Software Engineer at GEICO
GEICO is on a mission to revolutionize the insurance industry by leveraging technology to drive business transformation. As a Senior Staff Software Engineer, you will play a pivotal role in shaping the future of our organization by designing, developing, and implementing high-performance, low-maintenance, and zero-downtime platforms and applications. Join our team and be part of a dynamic culture that values psychological safety, continuous improvement, and engineering excellence.
About GEICO and the Role
GEICO is seeking an experienced Senior Staff Software Engineer with a passion for building innovative solutions using Amazon Connect and Lex technologies. As a remote position, this role offers the flexibility to work from anywhere while being part of a talented team of professionals who are committed to delivering exceptional results.
As a Senior Staff Software Engineer, you will be responsible for providing technical leadership to engineering teams, driving the design and development of complex solutions, and collaborating with product managers, customers, and other stakeholders to deliver enterprise-class business applications. Your expertise will be instrumental in shaping the technical vision and roadmap for our organization, and you will have the opportunity to mentor junior team members and share best practices across the team.
Key Responsibilities
- Provide technical leadership to engineering teams, utilizing best practices for Voice and related technologies, such as Amazon Connect and Lex.
- Design, develop, and implement complete solutions across the entire life cycle, leveraging strong problem-solving skills and a deep understanding of software development principles.
- Influence and build vision with product managers, team members, customers, and other engineering teams to solve complex problems and deliver business value.
- Own the quality, usability, and performance of solutions, ensuring they meet the highest standards of engineering excellence.
- Lead design sessions and code reviews to elevate the quality of engineering across the organization and promote a culture of continuous improvement.
- Mentor junior team members in Voice and related technologies, sharing knowledge and expertise to help them grow in their roles.
- Analyze business requirements and translate them into technical solutions, incorporating cost and forecast analysis into business plans.
- Determine and support resource requirements, evaluate operational processes, and measure outcomes to ensure desired results, demonstrating adaptability and a commitment to continuous learning.
Essential Qualifications
- 10+ years of experience in Contact Center Technologies, with a focus on Amazon Connect and Lex.
- 8+ years of experience in architecture, design, development, deployment, integration, and configuration of complex software systems.
- Strong proficiency in at least two modern languages, such as Java, Python, or C#, including object-oriented design principles.
- Experience with micro-services oriented architecture and extensible REST APIs.
- In-depth knowledge of CS data structures and algorithms.
- Experience with continuous delivery and infrastructure as code.
- Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework.
- Experience with application monitoring tools and performance assessments.
- Strong understanding of security protocols and products, including Active Directory, Windows Authentication, SAML, and OAuth.
Preferred Qualifications
- 6+ years of experience in open-source frameworks.
- 4+ years of experience in Voice Structure, Capabilities, and Offerings, including the AWS and Cisco platforms.
- 3+ years of people management experience.
- AWS Certifications (Associate, Professional, Specialty level) or Cisco CCIE or CCNP Collaboration.
- 2+ years of experience in Quality Management Systems.
- Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience.
Skills and Competencies
To succeed in this role, you will need to possess a combination of technical, business, and interpersonal skills, including:
- Strong technical skills, with a deep understanding of software development principles, data structures, and algorithms.
- Excellent problem-solving skills, with the ability to analyze complex problems and develop creative solutions.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Experience with Agile development methodologies and DevOps practices.
- Strong mentoring and leadership skills, with the ability to guide junior team members and promote a culture of continuous improvement.
Career Growth Opportunities and Learning Benefits
As a Senior Staff Software Engineer at GEICO, you will have the opportunity to grow in your role and develop new skills, including:
- Opportunities for career advancement and professional growth.
- Access to training and development programs, including tuition reimbursement and paid licensures.
- Exposure to new technologies and innovative solutions, including Amazon Connect and Lex.
- Collaboration with cross-functional teams, including product management, customer experience, and other engineering teams.
Work Environment and Company Culture
GEICO is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a talented team of professionals who are committed to delivering exceptional results.
Our company culture values:
- Psychological safety and continuous improvement.
- Diversity, equity, and inclusion.
- Collaboration and teamwork.
- Innovation and creativity.
Compensation, Perks, and Benefits
GEICO offers a competitive salary range of $110,000 - $261,500 per year, depending on experience and qualifications. In addition to salary, you will be eligible for a range of benefits, including:
- Premier medical, dental, and vision insurance.
- Paid vacation, sick, and parental leave.
- 401(k) plan.
- Tuition reimbursement.
- Paid training and licensures.
Conclusion
If you are a motivated and experienced Senior Staff Software Engineer looking to join a dynamic team and drive business transformation, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, GEICO is the ideal place to build a rewarding career.
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now