Join Our Team: Unlock Your Potential as a Part-Time Operations Welcome Desk Office Assistant
Are you a motivated and customer-focused individual looking for a part-time opportunity that offers a great work-life balance? Do you have a passion for delivering exceptional service and support to students, parents, and staff? Look no further! The University of North Florida (UNF) is seeking a highly skilled and organized Part-Time Operations Welcome Desk Office Assistant to join our team. As a key member of our Housing & Residence Life department, you will play a vital role in providing outstanding customer service, answering telephones, and responding to general inquiries in our multiple welcome desk locations.
About the University of North Florida
The University of North Florida (UNF) is a prestigious institution committed to providing an inclusive and welcoming environment for all members of our community. We strive to attract students, faculty, and staff from diverse backgrounds and life experiences. Our university has received numerous awards and recognitions, including the INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, which acknowledges our outstanding commitment to diversity and inclusion. We are proud to be a Carnegie Community Engaged Institution, celebrating our collaboration with community partners and our mission to contribute to the public good.
Job Summary
As a Part-Time Operations Welcome Desk Office Assistant, you will be responsible for providing exceptional customer service to students, parents, and staff. Your primary duties will include:
- Responding to telephones and general inquiries in the housing email inbox for our multiple welcome desk locations
- Providing accurate and timely data entry, maintaining confidential student files, and assisting with department-wide events such as move-in, move-out, and orientations
- Delivering exceptional customer service, answering questions, and resolving issues in a fast-paced environment
- Working collaboratively with colleagues to achieve departmental goals and objectives
- Maintaining a high level of organization and attention to detail in all aspects of the job
Key Responsibilities
Customer Service and Communication
- Respond to telephones, emails, and general inquiries in a timely and professional manner
- Provide exceptional customer service to students, parents, and staff, answering questions and resolving issues
- Communicate effectively with colleagues, supervisors, and other university staff
Data Entry and Record-Keeping
- Perform accurate and timely data entry, maintaining confidential student files and records
- Ensure data is entered correctly and efficiently, meeting departmental deadlines
- Maintain organized and up-to-date records, files, and databases
Event Support and Coordination
- Assist with department-wide events, such as move-in, move-out, and orientations
- Coordinate with colleagues to ensure events are executed smoothly and efficiently
- Provide support and assistance to students, parents, and staff during events
Requirements and Qualifications
Essential Qualifications
- High school diploma (or GED)
- Two years of experience directly related to the job functions
- Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
- Excellent customer service skills, with the ability to work in a fast-paced environment
- Strong organizational and attention-to-detail skills, with the ability to prioritize tasks and meet deadlines
Preferred Qualifications
- Previous experience in a customer service or office administration role
- Familiarity with university policies and procedures
- Experience with data entry software and record-keeping systems
Skills and Competencies
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office software, including Word, Excel, and Outlook
Career Growth Opportunities and Learning Benefits
As a part-time employee with the University of North Florida, you will have access to various learning and development opportunities, including:
- Training and professional development programs
- Mentorship and coaching opportunities
- Opportunities for advancement and career growth
Work Environment and Company Culture
The University of North Florida is committed to providing a welcoming and inclusive environment for all employees. Our remote work environment offers flexibility and work-life balance, with opportunities for collaboration and connection with colleagues. We value diversity, equity, and inclusion, and strive to create a culture of respect, empathy, and understanding.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive hourly rate
- Opportunities for professional growth and development
- Flexible work arrangements, including remote work options
- Access to university facilities and resources
How to Apply
If you are a motivated and customer-focused individual looking for a part-time opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to [insert application link]. We look forward to hearing from you!
Don't miss this opportunity to join our team and make a difference in the lives of our students, parents, and staff. Apply now and start your journey with the University of North Florida!
Apply Now