Join Our Caring Community as a Part-Time Inbound Contact Representative
At CenterWell Pharmacy, a part of Humana Inc., we're dedicated to putting health first and making a positive impact on the lives of our members. We're seeking a compassionate and skilled Part-Time Inbound Contact Representative to join our team. As an advocate for our members, you will play a vital role in resolving complex questions and issues, ensuring a seamless experience for those who rely on our pharmacy services.
About CenterWell Pharmacy and Humana
CenterWell Pharmacy is committed to providing convenient, safe, and reliable pharmacy services. We offer a range of services, including home delivery, specialty pharmacy, and retail pharmacy locations. Our goal is to provide simple, integrated solutions for our customers, especially those with chronic and complex illnesses. As a part of Humana Inc., one of the largest health and well-being companies in the United States, we have the resources and expertise to make a meaningful difference in the lives of our members.
Job Summary
We're looking for a part-time Inbound Contact Representative to work from home in a virtual call-center environment. As a key member of our team, you will take inbound calls from CenterWell Pharmacy members, providing exceptional customer service and resolving complex issues. This is a 20-hour per week role, with shifts on Monday (8:00 AM - 6:30 PM Eastern) and Saturday (8:00 AM - 6:30 PM Eastern). If you're passionate about helping others and have excellent communication skills, we encourage you to apply.
Key Responsibilities
- Work from home in a virtual call-center environment, taking inbound calls from CenterWell Pharmacy members.
- Multitask in a fast-paced environment, navigating between multiple computer applications to access member information and document calls.
- Provide a positive experience for our members through active listening skills and effective communication.
- Self-manage with minimal supervision, maintaining high-quality standards within established policies, practices, and guidelines.
- Handle 20 to 40 calls per day on average, resolving complex questions and issues.
Requirements and Qualifications
Essential Qualifications
- Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, OK, NC, or VA.
- Must be available to work 20 hours per week (2 x 10-hour days).
- Must have a reliable internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.
Preferred Qualifications
- Previous call center experience.
- Healthcare or pharmacy knowledge.
- 1 year of customer service experience.
Skills and Competencies
To succeed in this role, you should possess:
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Empathy and compassion when interacting with members.
- Basic computer skills and ability to learn new software applications.
Career Growth Opportunities and Learning Benefits
At CenterWell Pharmacy and Humana, we're committed to the growth and development of our employees. We offer:
- Comprehensive training program, including up to 7 weeks of virtual classroom training and up to 5 weeks of on-the-job virtual training.
- Opportunities for career advancement and professional growth.
- Competitive compensation and benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and time off.
Work Environment and Company Culture
We pride ourselves on a culture that values:
- Compassion and empathy for our members and each other.
- Excellence in everything we do.
- Integrity and transparency in our interactions.
- Diversity, equity, and inclusion in our workplace.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Pay range: $31,900 - $43,900 per year (dependent on experience and location).
- Bonus incentive plan based on company and individual performance.
- Comprehensive benefits package, including medical, dental, and vision benefits.
- 401(k) retirement savings plan with company match.
- Time off, including paid time off, company holidays, and volunteer time off.
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, and we'll be excited to review it.
Don't miss this opportunity to join our caring community and make a difference in the lives of our members. Apply today!
Apply Now