Job Description:
We are seeking an innovative and driven leader to join our team as a Manager, Design Services. In this role, you will lead a team of virtual design sales experts who work with clients to create a home they love, tailored to their unique budget, style, and space. As a key member of our team, you will drive sales, customer satisfaction, and revenue growth while fostering a culture of excellence and collaboration.
Key Responsibilities:
- Lead, motivate, and develop a team of virtual design sales experts to meet or exceed sales, customer satisfaction, and revenue targets
- Provide expert guidance on interior design processes, including evaluating moodboards, customizations, and negotiations with providers
- Own and improve design team structure, processes, and tooling to ensure success
- Respond to escalated customer requests, inquiries, or complaints in a professional and courteous manner
- Collaborate with senior leadership and HR to address and resolve employee issues
- Establish new workflows, pilot new software/tools, and build agile processes from scratch
- Build strong relationships with our supplier and cross-functional partners
- Partner with the Design Services business and strategy team to manage team effectiveness and quality
Requirements:
- Bachelor's degree in Interior Design or a related field
- 3+ years of sales experience (ideally in a design-related environment)
- 3+ years of previous management experience
- Experience with Salesforce and design tools (AutoCad/Revit/other) is preferred
- Proven ability to manage and motivate a virtual distributed team
- Passion for exceptional customer care and a drive to exceed sales targets
- Strong organizational, self-motivation, communication, and relationship management skills
What We Offer:
- Competitive salary: $27/hour
- Opportunity to work with a leading e-commerce company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Dedicated private workspace with provided computer equipment
- Support for employees with disabilities
How to Apply:
If you are a motivated and innovative leader looking for a new challenge, please apply today. We can't wait to hear from you!
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