About blithequark
blithequark is a pioneering company in the field of fair, predictive science, dedicated to creating a world where everyone has and succeeds in their best job. We harness the power of Industrial-Organizational (I-O) science to deliver evidence-based insights that predict and maximize employee potential. Our suite of simple, intuitive assessment tools is designed to ensure that our team is engaged and equipped to do their best work. At blithequark, we're passionate about pushing the boundaries of talent assessment while maintaining a commitment to scientific excellence.
Our Culture and Values
At blithequark, we champion progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we foster a supportive and inclusive environment:
- True work-life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to remote, flexible work
- Four-day work week
- Generous PTO plus a paid company shutdown from 12/24 to 1/1
- Ongoing professional development including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech)
- Benefits include medical, dental, vision, 401k with matching, paid new parent leave
What Sets Us Apart
blithequark specializes in talent assessment, leveraging our expertise to predict potential. Our commitment lies in scientific advancements that empower organizations to identify and retain top talent effectively. Embedded within our approach are the principles of Industrial-Organizational Psychology, serving as the foundation for everything we do.
Our Unique Strengths:
- Scientific Precision: We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts.
- Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment.
- Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention.
Job Overview
blithequark is seeking a dynamic and commercially oriented Strategic Customer Success Manager (CSM) with deep expertise in the HR technology space. As a Strategic Customer Success Manager, you will play a pivotal role in driving revenue growth through renewals and expansion, while developing successful long-term partnerships and ensuring our clients derive maximum value from our offerings.
Key Responsibilities:
- Drive Growth:
- Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets.
- Cultivate strong client relationships through strategic conversations that align blithequark's solutions with the client's business objectives.
- Customer Engagement:
- Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success.
- Conduct strategic business reviews to assess and ensure the value realization of our products, and develop tailored action plans to address any issues.
- Renewal and Expansion Cycle Management:
- Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions.
- Utilize customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success.
- Product and Market Expertise:
- Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations.
- Introduce new products and features to customers, ensuring they are fully informed of the value and benefits.
- Customer Advocacy and Feedback:
- Act as a customer advocate within the company, streamlining the customer experience to prevent turnover.
- Create feedback loops between customers and product teams to identify and remove barriers to customer adoption.
Requirements and Qualifications
Essential Qualifications:
- Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs.
- Consistent Excellence: A strong track record of consistently exceeding expectations.
- Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles.
- HR Tech Expertise: Extensive experience in Customer Success with B2B, SaaS, HR technology solutions (Recruiting, HCM, LMS, etc).
- Industry Knowledge: Deep understanding of the pains felt by our HR, Recruiting, and Employee Development customers.
- Leadership: Recognized as a subject matter expert within your organization with experience coaching or mentoring others.
- Curiosity and Creativity: Naturally curious and creative in your approach to solving problems.
Preferred Qualifications:
- 5+ years of experience in SaaS Customer Success, with a focus on HR technology solutions (Recruiting, HCM, LMS, etc.), with demonstrated expertise in securing renewals and driving expansion.
- Proven track record of managing a large portfolio of accounts and achieving revenue growth through expansion.
- Excellent communication and negotiation skills, with the ability to simplify complex situations and build lasting relationships.
- Strong analytical skills and ability to use data to drive decision-making and strategy.
Career Growth and Learning Benefits
At blithequark, we're committed to the growth and development of our team members. As a Strategic Customer Success Manager, you'll have access to:
- Ongoing training and professional development opportunities
- Regular feedback and coaching from experienced leaders
- A collaborative and dynamic work environment that encourages innovation and creativity
Work Environment and Company Culture
blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is comprised of passionate professionals who are dedicated to making a positive impact in the world of talent assessment.
Our Culture Highlights:
- Flexible work arrangements and remote work options
- A collaborative and dynamic work environment that encourages innovation and creativity
- Regular team-building activities and social events
- A commitment to diversity, equity, and inclusion
Compensation and Benefits
We offer a competitive compensation package that includes:
- A base salary range of $80,000 - $100,000 per year
- A variable compensation component with an OTE of $110,000 to $140,000 per year
- Comprehensive benefits package, including medical, dental, vision, 401k with matching, and paid time off
How to Apply
If you're a motivated and commercially oriented Strategic Customer Success Manager with a passion for HR technology solutions, we encourage you to apply for this exciting opportunity at blithequark.
Please submit your application, including your resume and a cover letter, to [insert contact email or link]. We can't wait to hear from you!
blithequark is an equal employment opportunity/affirmative action employer. We value diversity and inclusion, and we encourage all interested candidates to apply.
Apply Now