Introduction to Amazon Business
Join a culture of excellence and collaboration at Amazon Business, a rapidly expanding $35 billion dollar global business that is passionate about building innovative purchasing and procurement solutions to help businesses and organizations thrive. As a Strategic Adoption Manager, Commercial Sector, you will be part of a dynamic team that is dedicated to developing solutions that make it easy for business customers to source, procure, and manage supply chain using Amazon. Our team stands at the intersection of tech & retail in the B2B space, and we are committed to being the most recognized and preferred strategic partner for smart business buying.
Job Overview
We are seeking an experienced Strategic Adoption Manager to work in partnership with our Account Executives (AE) sales team to manage a group of large customers and help grow their business. As a Strategic Adoption Manager, you will be responsible for accelerating adoption within existing accounts, identifying opportunities to deepen customer engagement with Amazon Business, and developing programs to improve efficiencies and reduce costs. This is a remote position that offers an immediate start for the right candidate, and we are prepared to offer a competitive salary to attract a top-tier candidate for this role.
Key Responsibilities
- Taking ownership of customers within your territory and becoming an expert in their procurement and buying processes
- Accelerating adoption of Amazon Business through key initiatives, including data analysis, customer surveys, user outreach, Amazon Business-specific programs, and building relationships
- Analyzing customer purchasing processes and evaluating opportunities for Amazon Business solutions to improve end-user experiences, reduce costs, and accelerate organization performance
- Determining the best approach to partner with customers to grow their business, including developing programs to add new users and expand spending across categories
- Driving customer meetings to support Customer Advisors as they work with their customers
- Representing the Voice of the Customer by working cross-functionally with marketing, sales operations, professional services, and product/tech teams to prioritize and unblock projects that will help customers
- Overseeing program execution, including project recommendation, scheduling, leadership, and timely delivery across multiple and concurrent work streams
- Meeting or exceeding targets for customer spend adoption
- Providing timely, clear, and concise communications to customers and Amazon Business leadership
- Assessing program risks, anticipating challenges, and requesting support by escalating to leadership when necessary
Qualifications
Basic Qualifications
- Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
- Demonstrated track record of successfully identifying, developing, negotiating, and closing opportunities to increase customer product/services adoption across a wide spectrum of customer engagement levels
Preferred Qualifications
- 3+ years of inside sales experience
- Knowledge of procurement and source-to-pay methods at small and medium businesses
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience with MS Office Suite, CRMs (Salesforce), and other systems
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent
Skill and Competencies
To be successful in this role, you will need to possess a strong and diverse skillset, including:
- Excellent communication and interpersonal skills
- Ability to think strategically and creatively
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong customer focus and ability to represent the Voice of the Customer
- Ability to travel for internal business presentations and customer meetings (10-25%)
Career Growth Opportunities and Learning Benefits
At Amazon Business, we are committed to helping our employees grow and develop their careers. As a Strategic Adoption Manager, you will have access to a wide range of training and development opportunities, including:
- Comprehensive onboarding program to help you get up to speed quickly
- Ongoing training and development opportunities to help you build your skills and knowledge
- Opportunities to work on high-impact projects and contribute to the growth and development of Amazon Business
- Collaborative and dynamic work environment that encourages innovation and creativity
Work Environment and Company Culture
At Amazon Business, we are passionate about creating a work environment that is collaborative, dynamic, and inclusive. We believe in fostering a culture of excellence and innovation, and we are committed to helping our employees thrive and grow. Some of the benefits of working at Amazon Business include:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Access to a wide range of training and development opportunities
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package to attract and retain top talent. Some of the perks and benefits of working at Amazon Business include:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Access to a wide range of training and development opportunities
- Recognition and rewards for outstanding performance
Conclusion
If you are a motivated and results-driven professional who is passionate about driving business growth through innovative procurement solutions, we encourage you to apply for this exciting opportunity. As a Strategic Adoption Manager at Amazon Business, you will have the chance to work with a talented team of professionals who are dedicated to making a difference in the lives of our customers. Don't hesitate to apply – we can't wait to hear from you!
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