Experienced Pharmacy Tech Support Call Center Representative for Remote Patient Support Programs

Join IQVIA's Dynamic Team as a Pharmacy Tech Support Call Center Representative

At IQVIA, we're revolutionizing the life sciences and healthcare industries by providing cutting-edge clinical research services, commercial insights, and healthcare intelligence. As a global leader, we're dedicated to accelerating the development and commercialization of innovative medical treatments that improve patient outcomes and population health worldwide. We're now seeking a highly skilled and motivated Pharmacy Tech Support Call Center Representative to join our team on a 100% remote contract basis.

About Our Company and the Role

IQVIA's Commercial Sales & Medical Solutions (CSMS) organization is the world's largest, with over 10,000 field professionals across more than 30 countries. Our CSMS division is committed to delivering exceptional talent for patient support, field and inside sales, medical device support, clinical support, and medical affairs. As a Pharmacy Tech Support Call Center Representative, you'll play a vital role in providing payment assistance solutions, such as co-pay cards or vouchers, to patients, pharmacies, and medical professionals. Your primary responsibility will be to field requests, troubleshoot issues, and provide top-notch support via telephone, email, fax, or other available means of contact.

Key Responsibilities

• Serve as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing Opus Health programs.
• Provide initial support for customer requests, quickly assessing issues and resolving problems or escalating them to the appropriate area.
• Document information specific to the resolution and maintain accurate records.
• Recognize operational challenges and suggest recommendations to management to improve processes and customer experience.
• Work 40 hours per week under moderate supervision, with multiple shifts available to accommodate different time zones and schedules.

Essential Qualifications and Experience

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• Pharmacy Technician experience, with a strong understanding of pharmacy operations and patient support programs.
• HIPAA certification, demonstrating your commitment to maintaining patient confidentiality and adhering to regulatory requirements.
• Call center experience, with at least 3 years of experience in a similar environment preferred.
• Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications and Skills

While not required, the following skills and experience will give you a competitive edge:

• Experience in medical claim processing, which will help you navigate complex patient support programs.
• Bi-lingual skills (English/Spanish), enabling you to support a diverse range of patients and healthcare professionals.
• A strong technical aptitude, with the ability to quickly learn and adapt to new systems and technologies.

What We Offer

As a contract Pharmacy Tech Support Call Center Representative with IQVIA, you'll enjoy:

• A competitive hourly rate of $18.00.
• The opportunity to work with a dynamic team of professionals who are passionate about improving patient outcomes.
• A 100% remote work arrangement, allowing you to work from the comfort of your own home.
• The potential to be converted to a full-time IQVIA employee, providing a clear path for career advancement.
• A comprehensive benefits package and access to ongoing training and development opportunities.

Career Growth and Development

At IQVIA, we're committed to helping our employees grow and develop in their careers. As a Pharmacy Tech Support Call Center Representative, you'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, both within the CSMS division and across the broader IQVIA organization.
• A culture that values teamwork, inclusiveness, and diversity, providing a supportive and collaborative work environment.

Our Company Culture

At IQVIA, we pride ourselves on our diverse corporate culture, celebrating and rewarding teamwork and inclusiveness across our 100+ countries of operation. We're committed to creating innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. As an Equal Opportunity Employer, we welcome applications from candidates with diverse backgrounds and experiences.

Why Join IQVIA?

If you're a motivated and experienced Pharmacy Tech Support Call Center Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. At IQVIA, you'll have the chance to make a real difference in the lives of patients and healthcare professionals, while developing your skills and advancing your career. Don't hesitate – apply today and take the first step towards a rewarding and fulfilling career with IQVIA!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team!

Apply Now