Introduction to arenaflex
arenaflex is a leading American pharmaceutical retailer and company that has been at the forefront of providing exceptional patient care and pharmacy services since its inception. With a rich history spanning over a century, arenaflex has grown to become one of the largest drug store chains in the United States, offering a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more. At arenaflex, we are committed to providing our patients with the best possible care and services, and we are looking for a highly skilled and experienced Remote Customer Support Pharmacist to join our team.
Job Summary
We are seeking a highly motivated and experienced Remote Customer Support Pharmacist to work full-time with our team. As a Remote Customer Support Pharmacist at arenaflex, you will be responsible for executing medical services procedures, driving patient wellbeing results, and ensuring compliance with clinical pharmacy services. You will also be responsible for implementing patient intervention pharmacy programs, driving pharmacy financial performance, and providing expertise and support to pharmacists and field management. If you are a passionate and dedicated pharmacist looking to make a difference in the lives of our patients, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Carry out direct patient care programs, including but not limited to Drug Treatment Management programs, Vaccination Services, and Payer and Pharma Adherence and Clinical Projects.
- Drive the execution of various marketable strategies and ventures to guarantee business needs are being met.
- Drive compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by contemplating, assessing, and re-designing processes; monitoring and analyzing results; and implementing changes.
- Ensure region pharmacies comply with regulatory compliance, standard operating procedures, and FDA guidelines.
- Drive regional pharmacy financial performance by aligning business strategies to company financial objectives.
- Implement and execute patient intervention pharmacy projects to maximize financial performance.
- Support efforts on enhancing patient experience by increasing focus on healthcare services (e.g., patient consultation, medication management, drug treatment reviews, and retail, clinical, or health services, such as vaccinations, disease state management, and Specialty programs).
- Provide expertise, resources, training, and support to pharmacists and field management.
- Support staff training experiences and development opportunities.
- Conduct data and clinical reviews and making strategic moves to ensure accuracy and appropriateness of medications.
- Review drug accounts and patient profiles to ensure proper and safe medication treatment.
- Provide individualized patient/supplier consultation.
- Through the use of superior communication skills, win the trust of patients by listening to their concerns and providing a sounding board for the pharmacy concerns.
- Provide feedback regarding the effectiveness of the Client Maintenance Program, including comments from patients as the value of individual consultations.
- Be responsible for all inquiries, transactions, and issues which relate directly to patient treatment.
- Provide clinical consultation and information to patients, physicians, and insurance plans as necessary.
Essential Qualifications
- Current Pharmacist license as conferred by the appropriate state licensing authority.
- Experience advancing colleagues to research and resolve issues.
- Experience working with confidential information.
- Able to work non-standard hours, which may include evenings, holidays, and/or weekends.
- Experience using time management skills, such as prioritizing/coordinating and following details and meeting deadlines of multiple tasks with varying completion dates.
- Experience developing approaches to achieving objectives with minimal supervision, relying on oneself to complete targets, and it is necessary to decide when escalation of issues is required.
- Experience providing customer service to internal and external clients, including meeting quality standards for services, and evaluation of customer satisfaction.
- Able to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Ability to obtain other state pharmacy licenses if necessary.
- Knowledge of insurance plans.
- Knowledge of computer operating systems, including Radio, Commitment, and Plus.
- Basic level skill in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting font and size, formatting cells as currency, using copy, paste, and save functions, adjusting text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting borders, selecting page orientation, using spell check, or printing worksheets).
- Basic level skill in Microsoft PowerPoint (e.g., inserting, rearranging, hiding, and deleting slides, navigating between slides, expanding list level, adding, centering, and editing text, changing views, inserting a table or a note, moving objects, printing frame view, or running a slide show).
- Basic level skill in Microsoft Word (e.g., opening a document, cutting, pasting, and editing text, selecting font type and size, changing margins and section width, formatting, inserting bullets, pictures, and dates, using find and replace, fix, spell check, track changes, review sheet, or print functions).
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Remote Customer Support Pharmacist, you will have access to training programs, skills development initiatives, and the opportunity to move up the corporate ladder. You will also have the chance to work with a talented team of professionals who are passionate about providing exceptional patient care and services.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that is committed to providing our employees with a positive and supportive company culture. We believe in fostering a culture of innovation, teamwork, and continuous learning, and we are looking for individuals who share our values and are passionate about making a difference in the lives of our patients.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including health care benefits, prescription drug discounts, employee assistance programs, paid time off, retirement plans, employee discounts, and wellness programs. We also offer flexible scheduling options to meet the different needs of our employees.
Conclusion
If you are a highly motivated and experienced pharmacist looking to make a difference in the lives of our patients, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Support Pharmacist. With a competitive salary and benefits package, opportunities for growth and development, and a positive and supportive company culture, arenaflex is the perfect place to take your career to the next level. Apply now and become a part of our team of dedicated professionals who are passionate about providing exceptional patient care and services.
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