Are you passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives? Do you have a knack for problem-solving and a passion for Disney's magic? Look no further! arenaflex is seeking an experienced Disability Access Service Video Chat Specialist to join our Disney Central Team in Orlando or Tampa, Florida.
As a Sales and Solutions (S&S) Video Chat Specialist, you will be entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service, providing support for their accessibility needs, and ensuring an outstanding experience. You will also support Guests with their digital experience through the website and in the My Disney Experience application.
**About arenaflex**
arenaflex is a world-renowned entertainment and media conglomerate that has been enchanting audiences for generations. Our mission is to create unparalleled Guest experiences that leave a lasting impression. We are committed to innovation, creativity, and excellence in everything we do. Our Disney Central Team is at the forefront of this mission, providing exceptional Guest Service and support to millions of visitors every year.
**Key Responsibilities**
As a Disability Access Service Video Chat Specialist, you will be responsible for:
* Providing outstanding Guest Service and support to Guests with disabilities, ensuring their accessibility needs are met and their experience is exceptional
* Registering Guests for the Disability Access Service and providing information on available services and accommodations
* Supporting Guests with their digital experience through the website and in the My Disney Experience application
* Attending a paid training class where you will participate in multiple performance assessments
* Working in an inbound contact center located at Disney Central in Orlando or Tampa, Florida, with operating hours from Sunday to Saturday, 05:45 a.m. to 12:15 a.m.
**Essential Qualifications**
To be successful in this role, you will need:
* Sales and Service Experience in a customer service or contact center environment, with knowledge and interest of Disney property, products & services
* Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
* Ability to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing
* Strong problem-solving decision-making skills, with the ability to think critically and creatively
* Written, verbal, and interpersonal communication skills, with the ability to ask discovery questions to acquire relevant information from Guests
**Preferred Qualifications**
While not essential, the following qualifications would be highly desirable:
* Experience working with Guests with disabilities or in a similar support role
* Knowledge of Disney's accessibility services and accommodations
* Familiarity with the My Disney Experience application and website
* Experience working in a fast-paced, dynamic environment
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Strong problem-solving and decision-making skills
* Ability to work in a team environment and provide support to colleagues
* Flexibility and adaptability in a fast-paced, dynamic environment
* Ability to learn and work with various systems and applications
* Strong technical skills, including Microsoft Office Tools and Guest Service Suite
**Career Growth Opportunities and Learning Benefits**
As a Disability Access Service Video Chat Specialist, you will have the opportunity to:
* Develop your skills and knowledge in Guest Service, sales, and support
* Work in a dynamic, fast-paced environment with opportunities for growth and development
* Collaborate with a talented team of professionals who share your passion for Disney's magic
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off
**Work Environment and Company Culture**
As a member of the Disney Central Team, you will be part of a vibrant, inclusive culture that values diversity, equity, and inclusion. Our work environment is dynamic, fast-paced, and collaborative, with opportunities for growth and development. We are committed to creating a workplace that is welcoming, inclusive, and supportive of all employees.
**Compensation, Perks, and Benefits**
As a Disability Access Service Video Chat Specialist, you will receive:
* A starting pay rate of $18.90/hour
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off
* Opportunities for career growth and development
* A dynamic, inclusive work environment with a talented team of professionals
* A comprehensive training program to enhance your skills and knowledge
**How to Apply**
If you are passionate about delivering exceptional Guest Service and making a meaningful impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact us at
[email protected]. We look forward to hearing from you!
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