Transforming Retail through Leadership and Innovation
At Walmart, we're on a mission to help people save money so they can live better. As a leader in the retail industry, we're committed to shaping the future of commerce through innovative strategies, cutting-edge technology, and a customer-centric approach. We're seeking an experienced Digital Coach to join our team in a hybrid role, working closely with our associates to drive business success and deliver exceptional customer experiences.
About the Role
As a Digital Coach, Complex, you'll play a pivotal role in leading and developing high-performing teams, driving sales growth, and ensuring seamless store operations. This is a challenging and rewarding opportunity to make a tangible impact on our business and the lives of our customers. You'll work collaboratively with our associates, providing guidance, training, and feedback to help them excel in their roles and achieve their full potential.
Key Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach)
- Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions
- Models and demonstrates exceptional customer service standards to store associates, ensuring customer needs, complaints, and issues are successfully resolved
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses
- Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, and assigning duties
- Coordinates, completes, and oversees job-related activities and assignments, developing and maintaining relationships with key stakeholders
- Ensures compliance with company policies and procedures, supporting company mission, values, and standards of ethics and integrity
Essential Qualifications
To succeed in this role, you'll need:
- 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience
- Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training (for facilities that sell firearms)
- Ability to attend and successfully complete all job-required trainings and assessments
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing
Skills and Competencies
To excel as a Digital Coach, Complex, you'll need:
- Strong leadership and communication skills
- Ability to drive business results and achieve sales growth
- Excellent customer service skills, with a focus on delivering exceptional customer experiences
- Strong analytical and problem-solving skills, with the ability to interpret P&L statements and drive financial performance
- Ability to adapt to changing business needs and priorities
- Strong coaching and development skills, with a focus on building high-performing teams
Career Growth Opportunities
At Walmart, we're committed to helping our associates grow and develop in their careers. As a Digital Coach, Complex, you'll have opportunities to:
- Develop your leadership skills through training and development programs
- Take on additional responsibilities and contribute to business strategy and decision-making
- Advance to senior leadership roles, driving business growth and innovation
Work Environment and Company Culture
We're proud of our inclusive and diverse culture, which values unique styles, experiences, identities, abilities, ideas, and opinions. As a hybrid role, you'll split your time between our remote office and home, allowing for flexibility and work-life balance. Our benefits package includes:
- Multiple health plan options, including vision and dental plans for you and your dependents
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more
- Associate discounts in-store and online
- Education assistance for associates and dependents
- Parental Leave Pay during military service
- Paid Time off, including vacation, sick, parental, and more
Compensation and Benefits
We offer a competitive salary and benefits package, with eligibility requirements applying to some benefits. For more information about benefits and eligibility, please see our company website.
Join Our Team!
If you're a motivated and experienced leader looking to drive business success and deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're committed to finding great people to join our friendly team and contribute to our mission of helping people save money so they can live better.
At Walmart, Inc., we're an Equal Opportunity Employer - By Choice. We believe in understanding, respecting, and valuing diversity, and we're committed to creating an inclusive environment where everyone can thrive.
Apply Now