Introduction to arenaflex
Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to helping our employees grow, develop, and thrive in their careers. As a leading player in the industry, we are dedicated to providing exceptional customer experiences, fostering a culture of innovation, and making a positive impact on the communities we serve. If you are passionate about delivering outstanding customer service, working in a fast-paced environment, and being part of a team that values diversity, equity, and inclusion, then we invite you to join our arenaflex family.
Job Overview
This exciting remote opportunity is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Customer Service Representative, you will be responsible for performing daily functions related to check processing, item processing, direct bills, and fund transfers at arenaflex Credit Union. Your primary goal will be to provide exceptional customer service, ensure compliance with regulatory requirements, and contribute to the overall success of our team.
Key Responsibilities
- Complete data entry and balancing functions to ensure accuracy and efficiency
- Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions to resolve issues promptly
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing to provide seamless support
- Work member cases/sports assigned to you, ensuring timely and effective resolution
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and security
- Log, report, and make necessary GL, account changes, and/or returns to maintain accurate records
- Process Stop Pays and Check Batching to prevent errors and ensure compliance
- Complete daily balancing and department closing to ensure smooth operations
- Obtain information from members for timely and accurate processing of international and domestic fund transfer requests
- Research and confirm incoming and outgoing fund transfer information to prevent errors
- Communicate with vendors to process fund transfers efficiently
- Understand and be familiar with outgoing and incoming fund transfer laws and regulations to ensure compliance
- Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or GED
- Intermediate Excel and Word skills
- Previous customer/member service experience (preferred)
- Previous banking or Credit Union experience (preferred)
- Episys/Symitar and processing wires experience (preferred)
Skills and Competencies
The ideal candidate will possess:
- Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
- Ability to work extended hours in support of business needs
- Excellent customer service skills, with the ability to work in a fast-paced environment and handle multiple responsibilities
- Strong mathematical skills, with the ability to perform calculations and analyze data
- Ability to prioritize work and meet deadlines, with a strong focus on attention to detail and quality
- Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
- Ability to self-motivate, with a strong work ethic and a willingness to learn and grow
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to:
- Comprehensive training programs to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages innovation and creativity
- A culture that values diversity, equity, and inclusion, with a strong focus on employee well-being and satisfaction
Work Environment and Company Culture
At arenaflex, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on the values of:
- Respect and empathy for our customers, employees, and communities
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment
- A passion for innovation and creativity, with a willingness to take risks and try new things
- A strong focus on employee well-being and satisfaction, with a commitment to providing a healthy and supportive work environment
Compensation, Perks, and Benefits
As a Customer Service Representative at arenaflex, you will be eligible for a competitive compensation package, including:
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) program, with company contributions available after one year of service
- Opportunities for career advancement and professional growth
- A dynamic and inclusive work environment, with a strong focus on employee well-being and satisfaction
- Access to exclusive discounts and perks, including travel discounts, hotel stays, and more
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting remote opportunity at arenaflex. As a Customer Service Representative, you will be part of a dynamic and growth-oriented team that values diversity, equity, and inclusion. With a comprehensive benefits package, opportunities for career advancement, and a commitment to employee well-being and satisfaction, this is an opportunity you won't want to miss. Apply today and join our arenaflex family!
Apply Now