Introduction to arenaflex
arenaflex is a pioneering partnership that has brought together two forward-thinking councils to form a unified team, known as OneTeam. This innovative collaboration aims to share knowledge, experience, and projects, ultimately benefiting both councils and developing unified ways of working, including common policies and processes. As a Customer Service Advisor at arenaflex, you will be at the forefront of delivering exceptional customer experiences, working across both council premises in the beautiful south of Essex.
Job Overview
We are seeking a highly motivated and experienced Customer Service Advisor to join our team on a part-time basis, working 30 hours per week, Tuesday to Friday, 08:30 – 17:00. As a key member of our Customer Services team, you will be responsible for handling all contact into both councils via multiple channels, providing an excellent first point of contact for our customers. If you are passionate about delivering high-quality services and have a flexible approach to working, we want to hear from you.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Work effectively as part of a multi-channel customer contact service, handling a high volume of customer interactions via phone, email, and in-person
- Utilize Microsoft Office packages to manage customer data, update records, and generate reports
- Collaborate with colleagues to share knowledge, best practices, and expertise, contributing to the development of a unified customer service approach
- Attend both council premises in person, as required, to meet the needs of the service and participate in team meetings and training sessions
- Embody a positive and enthusiastic approach to delivering high service standards, consistently striving to exceed customer expectations
Essential Qualifications and Experience
To be successful in this role, you will:
- Have strong knowledge and experience of using Microsoft Office packages, including Word, Excel, and Outlook
- Have experience of working within a team in a customer-focused environment, with a proven track record of delivering exceptional customer service
- Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders
- Have a flexible working approach, with the ability to attend both council premises in person, as and when required
- Have a positive and enthusiastic approach to delivering high service standards, with a passion for going the extra mile for customers
Preferred Qualifications and Experience
While not essential, the following qualifications and experience are desirable:
- Previous experience working in a local government or public sector environment
- Knowledge of customer relationship management (CRM) systems and other software applications
- Experience of working in a hybrid or remote work environment, with the ability to work effectively with minimal supervision
Skills and Competencies
To excel in this role, you will possess:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Excellent problem-solving and analytical skills, with the ability to resolve customer issues in a timely and professional manner
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple customer interactions
- A flexible and adaptable approach to working, with the ability to work effectively in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the growth and development of our employees. As a Customer Service Advisor, you will have access to a range of training and development opportunities, including:
- Comprehensive induction and training program, designed to equip you with the skills and knowledge required to excel in your role
- Ongoing coaching and mentoring, with regular feedback and performance reviews
- Opportunities for career progression and professional development, with the potential to move into more senior roles or specialize in a particular area
Work Environment and Company Culture
arenaflex is a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences and making a positive impact on our communities. As an employee, you will be part of a supportive and inclusive team, with a strong focus on collaboration, innovation, and continuous improvement. Our hybrid work model enables our employees to work smarter, with the flexibility to work remotely and attend council premises in person, as required.
Compensation, Perks, and Benefits
In return for your hard work and dedication, we offer a range of benefits, including:
- Competitive salary, with a starting salary dependent upon skills and qualifications, and progression subject to satisfactory performance
- Generous annual leave entitlement, with the opportunity to take time off to relax and recharge
- Pension scheme, with the opportunity to plan for your future and secure your retirement
- Health and wellbeing opportunities, with access to employee assistance programs and a range of wellness initiatives
- Benefits platform, offering discounts across a range of retailers and services
Conclusion
If you are a motivated and experienced customer service professional, looking for a new challenge and the opportunity to make a real difference, we want to hear from you. At arenaflex, we are committed to delivering exceptional customer experiences and making a positive impact on our communities. Join our team as a Customer Service Advisor and be part of a dynamic and forward-thinking organization, with a strong focus on collaboration, innovation, and continuous improvement. Apply now to take the first step in your new career.
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