Join arenaflex, a leading innovator in the healthcare industry, as a Customer Care Advisor in our Hybrid (3 Days) role. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, making meaningful connections with our customers and their caregivers, and advocating on their behalf to provide unique health and safety services that support their specific needs.
**About arenaflex**
arenaflex is a forward-thinking company that is revolutionizing the way healthcare is delivered. Our mission is to empower individuals to live their best lives, and we are committed to making a positive impact on the lives of our customers and their loved ones. With a strong focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place for individuals who are passionate about making a difference.
**Job Summary**
As a Customer Care Advisor, you will be responsible for responding to a high volume of inbound calls from new and existing subscribers, handling caller needs, and providing caring and supportive responses while problem-solving to resolve customer issues. You will also be responsible for recommending product and value-added services that align with a customer's shared needs, protecting customer information by adhering to all Federal and State regulations, and providing Phonebook support.
**Key Responsibilities**
* Respond to high volume of inbound calls from new and/or existing subscribers, handling caller needs
* Actively listen, providing caring and supportive responses, while problem-solving to resolve customer issues
* Recommend product and value-added services that align with a customer's shared needs
* Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
* Provide Phonebook support
**What You'll Need to Succeed**
* Minimum 1 year of customer service and/or call center experience required
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and handle multiple priorities
* Strong problem-solving and critical thinking skills
* Ability to work independently and as part of a team
* Strong customer service skills and a passion for delivering exceptional customer experiences
**Preferred Qualifications**
* Experience working in a fast-paced call center environment
* Experience working in a technology industry
* Experience working with Senior aged customers
* Strong knowledge of healthcare products and services
* Experience with CRM software and other customer service tools
**What's in it for You**
* Competitive hourly rate of $20/hour
* Opportunity to work in a dynamic and innovative company that is making a positive impact on the lives of our customers
* Extensive employee benefits, including:
+ Physical and mental well-being support via arenaflex Wellness Program
+ Comprehensive benefits, including tuition reimbursement, caregiver support, and more
+ Generous arenaflex employee discount
* Opportunity to grow your skills and career in a supportive and collaborative environment
* Flexible work arrangements, including hybrid (3 days) schedule
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of innovation, creativity, and collaboration, and we are dedicated to making a positive impact on the lives of our customers and employees.
* Our state-of-the-art Caring Centers are designed to promote collaboration, creativity, and innovation, and we offer a range of amenities and services to support the well-being of our employees.
* arenaflex is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees.
**Reasonable Accommodation**
arenaflex will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions, and otherwise as required by applicable law. If you need a reasonable accommodation in the application process, please contact Talent Acquisition at .
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Contact Information**
[insert contact information]
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees.
**Know Your Rights**
To learn more about our commitment to equal employment opportunity, please view the "Know Your Rights" poster HERE.
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