At arenaflex, we're not just crafting flight – we're perfecting the art of aviation. With a rich history spanning over five decades, we've grown from a single hangar in Basel, Switzerland to a global network of 50 locations, employing over 4,500 dedicated professionals. Our team of artisans is passionate about delivering seamless experiences to our customers, and we're looking for like-minded individuals to join our ranks.
As an Experienced Customer Service Representative at arenaflex, you'll be the main point of contact for our discerning customers, providing exceptional service and support throughout their journey. If you're passionate about delivering the best experience, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of luxury aviation services, offering a comprehensive range of solutions to meet the needs of our discerning customers. From aircraft management and sales to charter, completions, and defense, we're committed to delivering exceptional service and support every step of the way. Our team of experts is dedicated to perfecting the art of flight, and we're looking for talented individuals to join our ranks.
**Key Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for:
* Providing exceptional service to new and existing customers, responding to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
* Resolving customer inquiries and complaints fairly and effectively, ensuring a positive experience for all
* Providing product and service information to customers, identifying upselling opportunities to maintain and increase income streams from customer relationships
* Recommending and implementing programs to support customer needs, ensuring a seamless experience from start to finish
* Assisting crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
* Complying with all relevant airport and arenaflex policies, regulations, and laws
* Representing arenaflex as one company internally and externally, with industry groups, regulatory bodies, and the General Dynamics network
**Desired Characteristics**
We're looking for individuals who possess the following characteristics:
* 1-2 years' prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred
* Passionate about delivering the best experience
* Willingness to always provide a five-star experience
* Quickly adaptable to changing priorities and customer needs
* Able to quickly identify alternative and positive solutions to problems
* Ability to deal with customer frustrations while still maintaining a positive attitude
* Promote a Climate of Excellence
* Aware and sensitive to the concept of luxury and best in class quality
* Has a sense of urgency for customer requests
* Communicates clearly, both verbally and in writing
* Active and effective listener to understand what customers are saying
* Seeks continuous improvement opportunities
* Act as a arenaflex Brand Ambassador
* Is positive and has cross-cultural awareness
* Establishes self-accountability
* Embraces feedback and coaching
* Naturally empathetic
* Ability to demonstrate good communication skills
* Ability to work calmly and effectively under pressure
* Ability to demonstrate multitasking abilities
* Cultural awareness and related sensitivity
* Demonstration and commitment to arenaflex values (Trust, Honesty, Alignment, Transparency)
**Work Environment**
As an Experienced Customer Service Representative, you'll work in a fast-paced environment, interacting with customers, crew members, and other stakeholders. You'll be exposed to various weather conditions, and may be required to work in heavy maintenance environments and upscale customer areas. The noise level can be moderate to loud, with occasional high volume when aircraft arrive or depart. You'll be frequently exposed to vibration, and may be exposed to fuel fumes.
**Benefits**
At arenaflex, we're committed to supporting the well-being of our employees. Our comprehensive benefits package includes:
* Competitive salary range: $18.00 - $21.00/H
* Health, dental, and vision insurance
* Matching 401(k)
* Health savings and flexible spending accounts
* Short-term and long-term disability
* Life insurance
* Employee assistance programs
* Health and wellness awards
* Generous paid time off
* Tuition reimbursement
* Employee discounts
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from individuals with disabilities and protected veterans.
**How to Apply**
If you're passionate about delivering exceptional service and support, and thrive in a fast-paced environment, we want to hear from you. Apply now to join our team of artisans at arenaflex.
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