Introduction to Blithequark
Blithequark is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. We are committed to making a positive impact on people's lives by providing excellent products and services. Our mission is to create more happy lives through better health, and we are dedicated to achieving this goal by offering a genuine omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology.
Job Overview
We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for handling high-volume customer requests, performing data entry tasks, and providing excellent customer service to our patients and clients. This is a full-time remote opportunity with a competitive salary range of $25-$35 per hour.
Key Responsibilities
- Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments by entering information into a suitable system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
- Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
- Provide support to Pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
- High School Diploma or GED.
- Basic level computer skills (for example: start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print documents as well and access information online).
- Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Ability to communicate effectively in writing and verbally.
- 18 years old or older.
Preferred Qualifications
- At least 1 year of pharmacy technician experience in a retail or call center environment.
- At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or nationally recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of training programs and career development opportunities to help you achieve your goals and advance your career.
Work Environment and Company Culture
Blithequark is a company that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. Our company culture is built on a foundation of respect, empathy, and kindness, and we are committed to creating a positive and inclusive work environment for all employees.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-$35 per hour, as well as a range of benefits and perks, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional development and career advancement, as well as a dynamic and supportive work environment.
Conclusion
If you are a motivated and customer-focused individual with excellent communication skills and a passion for healthcare, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will play a critical role in providing excellent customer service to our patients and clients, and you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Apply now to take the first step in your career with blithequark!
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