Join the Team Behind Global Gaming Phenomena
blithequark is a trailblazer in the mobile game development industry, boasting an impressive portfolio of games that have captivated a vast audience worldwide. With a staggering 2.3 billion installations and over 30 million daily players, our games are a significant part of the gaming landscape. We're on the lookout for a talented Customer Support Representative who is fluent in German, English, and Russian to join our dynamic team and provide top-notch support to our global player base.
About the Role
As a Customer Support Representative at blithequark, you will be the primary point of contact for players experiencing issues with our free-to-play mobile games across multiple platforms. Your expertise and multilingual capabilities will enable you to deliver exceptional technical support, ensuring a seamless gaming experience for our diverse community.
Key Responsibilities:
- Provide technical support to players via various channels, managing player tickets with the assistance of support engineers.
- Engage with a global player base, offering technical advice and assistance to resolve issues efficiently.
- Identify, prioritize, and resolve player issues promptly, collaborating with cross-functional teams such as production, QA, design, programming, legal, and marketing to implement effective solutions.
- Utilize your research skills to devise innovative solutions and enhance our support services, ensuring continuous improvement.
Essential Qualifications
To excel in this role, you must possess:
- Excellent communication skills in English, German, and Russian, both verbal and written, to effectively interact with our diverse player base.
- A knack for quickly grasping technical concepts and explaining them to users with varying levels of technical expertise.
Preferred Qualifications:
- Experience playing mobile games, which will help you better understand our players' needs and concerns.
Skills and Competencies
To succeed as a Customer Support Representative at blithequark, you'll need:
- Strong problem-solving skills and the ability to work under pressure.
- Excellent customer service skills, with a focus on delivering personalized support.
- The ability to work collaboratively as part of a global team.
- Adaptability and a willingness to learn and grow with our company.
Career Growth and Learning Opportunities
At blithequark, we're committed to the growth and development of our team members. As a Customer Support Representative, you'll have access to:
- Internal bootcamps and training programs to enhance your technical skills and knowledge.
- Reimbursement for relevant conferences and courses to stay up-to-date with industry trends.
- Opportunities to work with diverse departments and teams, broadening your understanding of the company and the gaming industry.
Work Environment and Company Culture
blithequark offers a flexible work environment, allowing you to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. Our company culture is built around:
- Healthcare and Wellness: We offer reimbursement for online sessions with a psychologist, healthcare coverage for you and your children, including dental insurance and COVID-19 treatment.
- Work-Life Balance: Enjoy a generous amount of paid vacation days and sick leave, with the option to request additional days off in special circumstances.
- Professional Development: Take advantage of our reimbursement program for relevant conferences and courses, as well as discounted English language courses.
- Entertainment and Community: Participate in hundreds of events worldwide, including contests, sports challenges, parties, hackathons, and team-building activities.
- Fitness and Wellness: We're committed to supporting a healthy lifestyle, offering reimbursement for gym memberships or fitness app subscriptions.
- Community Involvement: We're dedicated to giving back through charity projects and a grant competition that supports employee initiatives.
Compensation and Benefits
While specific details may vary, blithequark offers a comprehensive compensation package that includes a competitive salary, benefits, and perks designed to support your well-being and career growth.
Join Our Team
If you're a motivated and multilingual individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Representative, you'll play a critical role in ensuring the satisfaction of our global player base, while enjoying a rewarding career with a leading mobile game development company.
Don't miss this chance to be part of a dynamic team that is shaping the future of gaming. Apply now and take the first step towards a fulfilling career at blithequark.
Apply Now