Join blithequark, a Growing Company with Hometown Values
Are you looking for a career where you can make a real difference in people's lives? Do you want to be part of a dynamic team that values top-notch customer service and provides opportunities for growth and advancement? If so, we have an exciting opportunity for you to join blithequark as a Health Customer Service Representative.
At blithequark, we're passionate about delivering exceptional customer service and supporting our clients with their health benefit plans. As a Customer Service Representative, you'll play a critical role in answering telephone inquiries from plan participants, client contacts, and providers regarding self-funded and partially self-funded group health benefits and/or fully insured products. You'll also be responsible for claims payment research and providing clear and accurate responses to requests for information.
Key Responsibilities
- Answer telephone calls from plan participants, group contacts, and providers pertaining to benefits and claims inquiries
- Provide clear and accurate responses to requests for information and document all calls into our system for future referral
- Return messages left in designated voice mailboxes and log faxed claims into our system
- Read and interpret plan documents for numerous clients, review new documents and amendments as added, and meet personally with clients as necessary to assist with questions pertaining to their health benefit plan
- Assist team members as requested, contribute to the daily workflow with regular and punctual attendance, and meet or exceed company standards for production and quality
- Assist with claim information research and identification, provider record maintenance, and indexing claim and correspondence batches as assigned
- Perform assigned duties for specific client groups as needed and assist with employee training and cross-training as needed
- Research and write up refunds as assigned and perform related or other assigned duties as required or directed
Essential Qualifications
To succeed in this role, you'll need:
- A high school graduation or GED, with a college degree and/or training in medical terminology preferred
- Basic computer and customer service experience, with excellent oral and written communication skills
- PC skills, including Windows, Word, and Adobe Acrobat, with the ability to adapt to software changes as they occur
- Typing ability of 45 wpm net and knowledge of medical terminology and basic health insurance concepts
- Excellent listening skills, basic mathematical skills, and a high level of interpersonal skills to work effectively with others
- The ability to organize and recall large amounts of detailed information, read, analyze and interpret benefit summary plan descriptions, insurance documents, and regulations
- A professional image and positive attitude in any work environment, with the ability to comply with privacy and confidentiality standards
What We Offer
At blithequark, we offer:
- Full-time positions with evenings, weekends, and holidays off
- A multi-faceted benefits package that supports your overall well-being
- Opportunities for advancement and career growth in a dynamic and growing company
- A positive, team-oriented environment that values top-notch customer service
- Training and certification programs to help you succeed in your role
Work Environment
As a Customer Service Representative at blithequark, you'll work in a fast-paced office environment that requires:
- Sitting for 90% of the workday, with some reaching, standing, and walking required
- Manual dexterity and high typing ability (95% of the workday)
- The ability to lift up to 30 pounds and operate typical office equipment
- Visual acuity corrected to 20/30, with the ability to work on a computer screen for extended periods
Why Join blithequark?
At blithequark, we're committed to making a difference in people's lives. We're a growing company with hometown values that prides itself on delivering exceptional customer service. By joining our team, you'll have the opportunity to:
- Develop your skills and expertise in a supportive and dynamic environment
- Make a real difference in the lives of our clients and their families
- Advance your career and take on new challenges
- Enjoy a comprehensive benefits package and a positive work-life balance
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, and our recruitment team will be in touch to discuss your qualifications further.
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email [email protected] for support.
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