Join the Gap Inc. Team as an Asset Protection Service Representative - SOHO
Are you a motivated and detail-oriented individual with a passion for customer service and loss prevention? Do you thrive in fast-paced environments and have excellent communication skills? Look no further! Gap Inc. is seeking an experienced Asset Protection Service Representative - SOHO to join our team. As a key member of our Asset Protection team, you will play a critical role in ensuring the safety of our employees, customers, and assets while promoting a culture of low risk and shortage reduction.
About Gap Inc.
At Gap Inc., we're more than just a clothing company. We're a collective of brands united by the belief that real people can drive real change. With a commitment to equality, inclusivity, and sustainability, we've been a leader in our industry for decades. Our global team is made up of unique individuals with diverse personalities, passions, and pride. We come together every day to make the world a bit bolder and a bit brighter.
The Role
As an Asset Protection Service Representative - SOHO, you will be responsible for providing a high level of visible, overt presence to prevent loss and safety issues in our stores. You will work closely with store leaders, Asset Protection personnel, and external partners to drive a low-risk culture and contribute to shortage reduction efforts. Your primary focus will be on ensuring the safety of all store employees and customers while promoting a culture of customer service and brand excellence.
Key Responsibilities:
- Visible Presence: Provide a high level of visible, overt presence to prevent loss and safety issues on the sales floor.
- Customer Service: Greet customers and provide excellent service while maintaining a strong focus on customer satisfaction.
- Physical Security: Maintain the physical security of the store, including monitoring CCTV cameras and alarms.
- Escalation Support: Assist leadership in the proper handling of escalated customer situations and support Asset Protection Coordinators during external shoplifting apprehensions.
- Intelligence Gathering: Collect and communicate loss and safety-related intelligence to stores and Asset Protection leaders.
- Awareness and Training: Create and maintain awareness by promoting available resources to business partners, including the Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, and safety trainings.
- Store Safety Standards: Promote and support awareness of store safety standards, including security and safety procedures, Code Adam, active threat, emergency procedures, downtime boxes, and equipment.
Requirements and Qualifications
Essential Qualifications:
- Experience: 1-2 years of experience in customer service, loss prevention, or a related field.
- Communication Skills: Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.
- Multitasking: Ability to multitask and prioritize tasks in a fast-paced environment.
- Learning Agility: Ability to actively learn and immediately apply learnings into decisions and behaviors.
Preferred Qualifications:
- Retail Experience: Experience working in a retail environment, preferably in a loss prevention or asset protection role.
- Security Training: Completion of security training programs, such as loss prevention or asset protection certifications.
- Leadership Experience: Experience in a leadership or supervisory role, preferably in a retail or customer service environment.
What We Offer
Compensation and Benefits:
We offer a competitive salary and a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision insurance.
- Retirement Savings: 401(k) plan with company match.
- Paid Time Off: Vacation, sick leave, and holidays.
- Employee Discounts: Discounts on Gap Inc. products.
Career Growth Opportunities:
At Gap Inc., we're committed to the growth and development of our employees. We offer:
- Training and Development: Comprehensive training programs to help you develop new skills.
- Career Advancement: Opportunities for career advancement and promotion.
- Mentorship: Access to experienced mentors and coaches.
Work Environment and Culture
Our work environment is fast-paced, dynamic, and supportive. We value:
- Diversity and Inclusion: A culture of inclusivity and respect for all employees.
- Teamwork: Collaboration and teamwork across departments and functions.
- Customer Focus: A commitment to delivering exceptional customer experiences.
How to Apply
If you're a motivated and detail-oriented individual with a passion for customer service and loss prevention, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
We look forward to hearing from you and discussing this opportunity further!
Apply Now