Join Our Dynamic Team as an Accounting Associate
We are seeking a highly skilled and motivated Accounting Associate to join our team in a remote capacity. As an Accounting Associate, you will play a vital role in supporting our accounting department, providing exceptional customer service, and contributing to the success of our organization. This is an excellent opportunity to grow your career in a vibrant community, with a competitive salary and comprehensive benefits package.
About Our Company and Industry
Our company is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. We operate in a fast-paced and dynamic environment, where no two days are the same. Our team is passionate about delivering outstanding results, and we are committed to fostering a culture of innovation, collaboration, and growth.
Job Summary
As an Accounting Associate, you will perform a wide range of accounting and administrative duties to support our accounting department. This role requires a strong and diverse skillset in relevant areas, including accounting, customer service, and policy administration. You will be responsible for handling complex accounting calls, resolving policy issues, and providing exceptional customer service to our clients and agents.
Key Responsibilities
- Respond to accounting questions from multiple customer service representatives via phone, Slack, and email, providing timely and accurate solutions.
- Handle complex policy situations, striving to resolve all issues and escalating to management when needed.
- Manage complex and escalated accounting calls from insureds, agents, and other parties, providing exceptional customer service and resolving issues efficiently.
- Review and apply policy payments not automatically handled by the system, ensuring accuracy and compliance.
- Review premium refunds for accuracy and generate payments, ensuring timely and accurate processing.
- Receive and post policy NSFs and chargebacks, ensuring accurate and up-to-date records.
- Review and handle EFT requests, ensuring compliance with company policies and procedures.
- Process functions of positive pay, including check verification and voiding checks.
- Review and update policy installments, ensuring accuracy and compliance.
- Receive and process all payments by mail and post to the OSIS system, ensuring accurate and timely processing.
- Provide backup support for other Accounting Associates as needed, ensuring seamless operations.
- Complete miscellaneous projects as assigned by management, demonstrating flexibility and adaptability.
Essential Qualifications
- Bilingual (English and Spanish), with excellent communication and interpersonal skills.
- High school diploma, GED, or equivalent education, with a strong foundation in accounting and administrative principles.
- Acute attention to detail, with excellent organizational and time management skills.
- Either two (2) years of insurance experience or two (2) years of accounting experience required, or equivalent combination of insurance and accounting experience.
- Strong analytical and problem-solving skills, with the ability to resolve complex policy issues.
Preferred Qualifications
- Experience with accounting software and systems, including OSIS.
- Knowledge of insurance industry principles and practices.
- Certification in accounting or a related field (e.g., CPA, CMA).
Skills and Competencies
- Excellent customer service and communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced and dynamic environment.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office and accounting software.
Career Growth Opportunities and Learning Benefits
We are committed to the growth and development of our employees, providing opportunities for career advancement and professional growth. As an Accounting Associate, you will have access to training and development programs, mentorship opportunities, and career progression possibilities.
Work Environment and Company Culture
We offer a remote work environment, allowing you to work from the comfort of your own home. Our company culture is built on values of innovation, collaboration, and growth, with a focus on delivering exceptional customer experiences. We strive to create a work environment that is inclusive, diverse, and supportive, where employees can thrive and grow.
Compensation, Perks, and Benefits
We offer a competitive salary, with a starting rate of $19.00 per hour. Our benefits package includes:
- 401(k) and 401(k) matching.
- Dental insurance.
- Disability insurance.
- Employee assistance program.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Schedule and Work Requirements
We are seeking a full-time Accounting Associate, with a schedule of 40 hours per week, Monday to Friday. The expected work schedule is 8 hours per day, with a day shift.
Application and Next Steps
If you are a motivated and skilled accounting professional looking for a new challenge, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, and answer the application question:
Would you be available to work Monday-Friday from 10:30 AM - 7:30 PM CT?
Don't miss out on this opportunity to join our dynamic team and grow your career. Apply now and take the first step towards a rewarding and challenging role!
Apply Now