Turo, the world’s largest car-sharing marketplace, is seeking a skilled Trust & Safety Investigator to help ensure the security and integrity of their community. In this role, you will investigate and resolve cases involving fraud, missing vehicles, and safety-related incidents while supporting members of the Turo community.
Responsibilities
- Act as the Trust & Safety liaison for escalations from Customer Support, Claims, Leadership, and Law Enforcement
- Provide exceptional support to members of the Canadian Turo community
- Independently manage and prioritize an investigative caseload from intake through resolution, ensuring strong ownership and follow-through
- Conduct comprehensive investigations and apply appropriate strategies for each case type, including leading interviews with suspects and victims
- Develop a strong understanding of risk indicators through detailed reviews of user accounts and transactions to identify fraud and other high-risk activity
- Communicate case progress, emerging trends, and key insights to team members and leadership to support continuous improvement
- Build and maintain effective working relationships with law enforcement, external partners, and investigative counterparts
- Lead or contribute to special projects as assigned by management and collaborate on team initiatives
Skills
- Ability to perform effectively in a fast-paced, evolving environment
- Strong communication, interpersonal, and investigative skills
- Proven ability to prioritize workloads while maintaining high responsiveness and availability
- Comfortable adapting quickly to new technologies and systems
- A collaborative team player with a positive attitude, high energy, integrity, strong work ethic, enthusiasm, and sense of humor
- Established relationships with Canadian law enforcement agencies are considered an asset
- Experience with Kustomer, CRM platforms, Google Workspace, and MS Office preferred (Mac experience is a plus)
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company Overview
Turo is a peer-to-peer car-sharing marketplace where customers can book vehicles from a community of local hosts. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://turo.com.
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