Note: The job is a remote job and is open to candidates in USA. HUB International is a global firm focused on empowering clients through tailored risk solutions. They are seeking a Personal Lines Inside Sales Producer to provide high-quality service to individual clients while managing sales opportunities and maintaining strong customer relationships.
Responsibilities
- Handle lead volume primarily through inbound calls (no cold calling)
- Follow communication scripts, prompts, call flows when handling different topics
- Meet Quality Assurance Requirements and other key performance metrics
- Identify customer's need and clarify information for Call Center Agents
- Seize the opportunity to transfer calls immediately or schedule appointments, where applicable
- Build sustainable relationships by interacting in a professional and caring manner
- Keep records of all conversations in our call center database in a comprehensive manner
- Meet personal, team and site call transfer targets
Skills
- High school graduate or equivalent (some college a plus)
- 1+ year experience in sales or customer service
- Embrace the latest technologies available
- Excellent customer service and communication skills
- Proficient in computer skills and basic software packages
- Intermediate to expert computer acumen
- Acts decisively and demonstrates good judgment
- Strong oral and written communication skills
- Strong attention to detail with excellent time management and decision-making skills
Benefits
- Health, dental, vision, life, and disability insurance
- FSA
- HSA
- 401(k) accounts
- Paid-time-off benefits
Company Overview
HUB International is an insurance brokerage company that offers employee benefits, business, and personal insurance products and services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.hubinternational.com.
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