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About American Express Global Business Travel
Empowering the world’s travelers through innovative technology and unparalleled service. At American Express Global Business Travel (Amex GBT), we view travel not just as a transaction, but as a catalyst for meaningful connections, economic growth, and cultural exchange. Our mission is to harness the power of travel to create positive impact—for our customers, our partners, and our communities. As a global leader serving Fortune 500 companies, government agencies, and fast‑growing enterprises, we continuously invest in cutting‑edge platforms that simplify the complexities of corporate travel while delivering measurable cost‑savings and superior experiences.
Joining Amex GBT means becoming part of a collaborative, purpose‑driven family where every voice matters. Our #TeamGBT culture celebrates diversity, champions inclusion, and fuels a spirit of curiosity. Whether you work from the bustling headquarters in New York, a regional hub, or the Remote office, you’ll enjoy the flexibility to balance personal priorities with professional ambition—thanks to our hybrid work model designed for modern professionals.
Why This Role Is a Game‑Changer
We are seeking a visionary Product Development Manager to lead the next evolution of our proprietary Hotel Point‑of‑Sale (HPOS) platform. This critical product sits at the intersection of technology, revenue management, and the end‑to‑end traveler lifecycle—from initial search to post‑trip servicing. As the steward of the HPOS roadmap, you will shape the tools that enable corporate travel managers to secure optimal rates, maximize savings, and drive revenue for both Amex GBT and our global clientele.
In this role, you will:
- Own the product vision, strategy, and execution for HPOS, ensuring alignment with broader supply‑technology initiatives.
- Partner with cross‑functional engineering, product, supply, and traveler‑care teams to translate market insights into actionable features.
- Champion a data‑driven, agile development process that balances rapid innovation with rigorous quality standards.
Key Responsibilities
Strategic Planning & Roadmap Management
- Collaborate with business stakeholders to gather deep market intelligence—competitive landscape, supplier dynamics, and evolving customer needs.
- Craft a visionary yet pragmatic 180‑day product roadmap that balances short‑term tactical wins with long‑term strategic initiatives.
- Continuously refine the roadmap based on industry shifts, regulatory changes, and performance analytics.
Stakeholder Communication & Executive Alignment
- Present roadmap updates, performance metrics, and risk assessments to senior leadership and executive sponsors.
- Develop clear, concise release notes and product documentation for internal teams and external partners.
- Facilitate cross‑departmental sync‑ups, ensuring engineering constraints, dependency maps, and mitigation plans are transparent.
Product Development & Delivery
- Maintain a prioritized product backlog, translating business goals into well‑defined user stories, acceptance criteria, and use cases.
- Champion agile ceremonies—sprint planning, daily stand‑ups, retrospectives—to keep development on track and adaptable.
- Lead feature testing, validation, and quality‑assurance activities, ensuring releases meet the highest standards of reliability and security.
Performance Monitoring & Continuous Improvement
- Define, track, and report on key performance indicators (KPIs) such as conversion rates, average daily rate (ADR) uplift, and system uptime.
- Analyze usage data and customer feedback to identify friction points and opportunity areas for optimization.
- Drive remediation initiatives—bug fixes, performance tuning, and feature enhancements—to sustain product excellence.
Customer Advocacy & Market Influence
- Act as the domain expert for hotel distribution, educating internal teams and external partners on best practices and emerging trends.
- Participate in industry conferences, webinars, and forums to position Amex GBT as a thought leader in hotel technology and revenue management.
- Gather and synthesize client insights, turning real‑world challenges into product innovation opportunities.
Essential Qualifications
- 5+ years of product management experience within travel technology, preferably focusing on hotel distribution platforms.
- Demonstrated success delivering complex, high‑impact products from concept through launch using agile methodologies.
- Deep knowledge of global distribution systems (GDS) and multi‑GDS environments, with hands‑on experience integrating hotel inventories.
- Strong business acumen and analytical mindset—able to translate data into strategic decisions.
- Exceptional communication skills—both written and verbal—tailored to technical, executive, and client audiences.
- Proven ability to navigate a matrixed, globally distributed organization, influencing without direct authority.
Preferred (But Not Required) Expertise
- Experience with travel e‑commerce platforms (OTA/OBT) and exposure to API‑first product architectures.
- Familiarity with revenue management concepts such as dynamic pricing, yield optimization, and profitability analytics.
- Background in travel‑related regulatory compliance (e.g., GDPR, PCI DSS) and data privacy best practices.
- Certification in agile frameworks (e.g., Scrum Master, SAFe) or product-management credentials (e.g., AIPMM, Pragmatic).
Core Skills & Competencies
- Strategic Thinking: Ability to envision the future of hotel technology and map out actionable steps.
- Customer‑Centric Mindset: Deep empathy for the corporate traveler’s journey, ensuring product decisions enhance user experience.
- Technical Fluency: Comfortable discussing APIs, data models, and system integrations with engineering partners.
- Analytical Rigor: Proficiency with data‑visualization tools (e.g., Tableau, Power BI) to drive insight‑based roadmaps.
- Leadership & Influence: Skilled at rallying cross‑functional teams around shared goals and navigating organizational politics.
- Adaptability: Thrive in a fast‑changing, global environment, turning ambiguity into clarity.
Career Growth & Learning Opportunities
At Amex GBT, your professional development is as important as the products you build. As a Product Development Manager, you will have access to:
- Global tuition assistance for advanced degrees, industry certifications, and specialized courses.
- Mentorship programs pairing you with senior leaders across technology, business, and operations.
- Internal mobility pathways—move laterally into emerging product lines or advance into senior product leadership roles.
- Participation in exclusive “Innovation Labs” where you can prototype next‑generation travel solutions.
- Regular knowledge‑sharing sessions, hackathons, and speaker series featuring top experts in travel tech and revenue management.
Work Environment & Culture Highlights
Our hybrid model empowers you to blend remote flexibility with collaborative in‑person moments. Key cultural pillars include:
- Diversity, Equity & Inclusion (DEI): Employee‑resource groups, inclusive leadership training, and a commitment to representation at every level.
- Well‑being: Comprehensive mental‑health resources, family‑care benefits, and a “Work‑Life Harmony” philosophy.
- Travel Perks: Discounted rates on flights, hotels, cruises, and car rentals—so you can experience the product you help shape.
- Flexible Benefits: Tailored health, retirement, parental‑leave, and adoption‑assistance programs that start day one.
- Community Impact: Volunteer‑time‑off (VTO) programs and partnerships with NGOs that align with our “Travel for Good” ethos.
Compensation, Perks & Benefits Overview
The United States national base salary range for this role is $70,000 – $140,000, calibrated to experience, location, and expertise. In addition to a competitive salary, you will be eligible for:
- Annual Incentive Award plan tied to company and individual performance.
- Comprehensive health, dental, and vision coverage for you and eligible dependents.
- 401(k) with company match, plus additional retirement savings options.
- Generous paid time off, holidays, and flexible work‑schedule arrangements.
- Employee assistance program (EAP) for personal, financial, and legal counseling.
- Learning & development stipend, access to a global catalog of >20,000 courses.
- Employee discount portal offering exclusive deals on travel, entertainment, and lifestyle services.
Our Commitment to Equal Opportunity
Amex GBT is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We also comply with the LA County Fair Chance Ordinance and provide reasonable accommodations throughout the hiring process. If you require assistance, please let your recruiter know.
Ready to Shape the Future of Hotel Technology?
If you are passionate about building products that transform the corporate travel experience and drive measurable value for customers worldwide, we want to hear from you. Even if you don’t meet every single requirement, apply today—your unique perspective could be the exact spark our team needs.
Take the next step: Click the link below to submit your application and join a community that celebrates innovation, inclusivity, and the joy of travel.
Apply Now
We Want to Hear From You!
Feel inspired? Have questions? Reach out to our talent acquisition team. Let’s build the future of travel together.
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