About Twitch – A Global Community Powerhouse
Welcome to Twitch, the world’s largest live‑streaming platform where millions of creators and viewers gather daily to share moments of gaming, music, sports, cooking, art, and countless other passions. Our mission is simple yet profound: empower live communities to connect, create, and thrive in a safe and inclusive environment. From the bustling chat rooms of esports tournaments to intimate cooking streams, Twitch is the digital town square where stories unfold in real time.
At Twitch, every line of code, every product decision, and every community guideline is driven by an unwavering commitment to community health. Our Community Team sits at the heart of this mission, shaping experiences that protect creators, nurture viewers, and equip moderators with the tools they need to keep the platform vibrant and secure. As we continue to expand our global reach, we’re looking for a visionary product leader who can champion the next generation of content moderation and user‑reporting solutions.
Why This Role Matters – The Impact of Community Health
Content moderation isn’t just about removing harmful material; it’s about fostering trust, encouraging authentic expression, and ensuring that every user feels safe to engage. As the Product Manager for Content Moderation & User Reporting, you will own the product vision that safeguards millions of daily interactions while enabling creators to focus on what they do best—entertaining and inspiring audiences.
Working hand‑in‑hand with the Trust & Safety organization, you will translate complex policy and technical challenges into elegant, user‑centric tools that empower moderators, streamline reporting, and enhance overall platform resilience. Your work will directly influence Twitch’s ability to maintain a welcoming environment, driving both user satisfaction and long‑term growth.
Key Responsibilities – What You’ll Own
- Strategic Vision & Roadmap: Define and evangelize a bold, data‑driven product strategy for content moderation, aligning it with broader Community Health goals and Twitch’s corporate objectives.
- Cross‑Functional Leadership: Partner with engineering, data science, policy, operations, legal, and monetization teams to prioritize initiatives, translate requirements, and deliver high‑impact releases on schedule.
- User‑Centric Design: Conduct deep user research—interviewing moderators, creators, and viewers—to uncover pain points, validate hypotheses, and iterate on product concepts that solve real‑world problems.
- Metrics & Impact Measurement: Establish clear success metrics (KPIs) such as report resolution time, false‑positive/negative rates, moderator efficiency, and community sentiment. Continuously monitor performance dashboards, run A/B tests, and drive data‑backed optimizations.
- Product Development Lifecycle: Own end‑to‑end product delivery from discovery, prototyping, and specification through engineering sprints, QA, launch, and post‑launch analysis.
- Technology Advocacy: Participate in architecture discussions, evaluate emerging moderation technologies (AI/ML, automated detection, contextual filters), and make informed trade‑offs between scalability, accuracy, and latency.
- Stakeholder Communication: Craft compelling narratives and executive‑level presentations that translate technical complexities into clear business outcomes for senior leadership and external partners.
- Launch & Go‑to‑Market Execution: Coordinate marketing, education, and enablement programs to ensure smooth roll‑outs, including in‑app guidance, moderator training, and community outreach.
- Collaboration with Amazon & Twitch Ecosystem: Leverage resources and expertise across the broader Amazon family to enhance moderation capabilities, share best practices, and integrate synergies where relevant.
Essential Qualifications – What You Bring to the Table
- 3+ years of product management experience building consumer‑facing or enterprise SaaS products, with a demonstrable track record of shipping features that drive measurable user outcomes.
- Deep familiarity with Trust & Safety or content moderation domains, including experience designing tools for reporting, enforcement, or policy implementation.
- Data‑driven mindset: Proven ability to define, track, and act upon product metrics, turning raw data into actionable insights.
- Exceptional communication skills: Ability to distill complex technical concepts into clear, concise language for audiences ranging from engineers to senior executives and external partners.
- Collaborative problem‑solver who thrives in ambiguous environments, can balance multiple stakeholder perspectives, and drives consensus without sacrificing speed.
- Technical fluency: Comfortable engaging with engineering teams on architecture, APIs, and performance considerations; experience with agile methodologies is a plus.
- Customer obsession: Passion for listening to users, empathizing with their challenges, and championing their needs throughout the product lifecycle.
Preferred Qualifications – Nice‑to‑Have Extras
- Master’s degree (MS) or MBA with a focus on technology, product strategy, or business administration.
- Hands‑on experience in software development, engineering, or data science, providing a stronger foundation for technical decision‑making.
- Prior work at Twitch (as a viewer, creator, or moderator) or similar live‑streaming platforms, delivering insider perspective on community dynamics.
- Familiarity with AI/ML moderation techniques, natural language processing, or computer vision pipelines.
- Experience navigating regulatory compliance (e.g., COPPA, GDPR) in the context of user‑generated content.
Core Skills & Competencies – The DNA of Success
- Strategic Thinking: Anticipate future community trends and craft a product vision that stays ahead of emerging risks.
- Empathy & Advocacy: Represent the voice of moderators, creators, and viewers in every decision.
- Analytical Rigor: Use quantitative and qualitative data to validate hypotheses and iterate rapidly.
- Leadership & Influence: Inspire cross‑functional teams, negotiate trade‑offs, and drive alignment without direct authority.
- Project Management: Manage complex timelines, dependencies, and risk mitigation plans.
- Technical Acumen: Understand APIs, data pipelines, and the constraints of large‑scale distributed systems.
- Adaptability: Thrive in a fast‑changing environment where new threats and community needs arise daily.
Career Growth & Learning Opportunities
At Twitch, your career trajectory is limited only by your ambition. As a senior product leader in Community Health, you will have access to:
- Mentorship from senior executives in both the Product Organization and the broader Amazon ecosystem.
- Rotational programs that allow exploration of related domains such as safety policy, AI research, or global market expansion.
- Leadership development workshops focused on strategic influence, negotiation, and inclusive team building.
- Conference sponsorships to present your work at industry events like Trust & Safety Summit, ProductCon, or AI/ML forums.
- Innovation labs where you can prototype cutting‑edge moderation technologies (e.g., real‑time image analysis, deep‑learning toxic‑speech detection) with access to Amazon’s cloud resources.
- Clear promotion pathways from Senior PM to Group Product Manager, and eventually Director or VP levels, based on impact, leadership, and cross‑functional influence.
Work Environment & Culture – Life at Twitch
We believe that great products are built by great people, and great people thrive in an environment that values authenticity, collaboration, and fun. As a remote‑first role, you’ll enjoy flexibility while staying deeply connected to the Twitch community.
- Flexible Remote Setup: Work from anywhere in the United States while aligning with Pacific Standard Time (PST) hours, ensuring overlap with global teams.
- Inclusive Culture: Diverse voices are celebrated; every employee is encouraged to bring their whole selves to work, fostering a rich tapestry of perspectives.
- Team‑Centric Collaboration: Regular virtual coffee chats, cross‑team hackathons, and quarterly “Twitchfest” events keep the spirit of community alive.
- Live‑Streaming Passion: Access to Twitch’s internal streaming tools, exclusive content previews, and the chance to interact directly with creators.
- Health & Wellness: Dedicated programs for mental health, ergonomic home‑office stipends, and wellness challenges to keep you energized.
Compensation, Perks & Benefits
We offer a total‑compensation package that reflects market realities across the United States, with a base salary range of $116,300 – $201,100 USD, complemented by performance‑based incentives, equity grants, and a robust benefits suite.
- Health Coverage: Medical, dental, vision, and disability insurance options for you and your dependents.
- Retirement Savings: 401(k) plan with company match to help you build a secure future.
- Paid Time Off: Flexible PTO policy, generous parental and maternity leave, and paid holidays.
- Amazon Employee Discount: Savings on a wide range of products and services.
- Learning Stipends: Annual budget for courses, certifications, or conferences to keep your skills sharp.
- Well‑Being Programs: Access to virtual fitness classes, mental‑health counseling, and employee assistance resources.
- Equity & Bonus Potential: Participation in Amazon’s broader compensation framework, including stock awards and sign‑on bonuses where applicable.
Commitment to Diversity, Equity & Inclusion
Twitch is proud to be an equal‑opportunity employer. We celebrate diversity of thought, background, and experience, and we actively foster an inclusive environment where every employee can thrive. Our hiring practices consider qualified applicants with arrest or conviction records in compliance with the San Francisco and Los Angeles Fair Chance Ordinances.
How to Apply – Take the Next Step
If you’re ready to shape the future of community safety for a platform that millions love, we want to hear from you. Bring your passion for product excellence, your commitment to user safety, and your collaborative spirit to Twitch’s vibrant team.
Apply now by submitting your resume, cover letter, and any relevant work samples through our careers portal. Remember, this role remains open until filled, so showcase how your unique experiences align with our mission to empower live communities worldwide.
Join Twitch – Where Your Work Makes the World Stream Better
We look forward to welcoming a dedicated product leader who will champion a safer, more engaging Twitch experience for creators and viewers alike. Your journey starts here—apply today and become part of the story.
Apply Now