About the position
This role supports the day-to-day administration of U.S. and global benefits and leave programs, with a strong emphasis on employee support, process execution, and operational accuracy. The work is highly hands-on and service-oriented, focused on helping employees navigate benefits and leave while keeping programs running smoothly and consistently.
Responsibilities
• Administers day-to-day benefits and leave processes, including enrollments, terminations, claims, COBRA, FMLA, disability, and employee support.
• Serves as a primary point of contact for employee benefits and leave questions, providing timely, clear, and supportive guidance.
• Maintains accurate and confidential employee, benefits, and leave records.
• Supports compliance with benefits and leave regulations, escalating issues as needed.
• Assists with 401(k) administration and supports global retirement and pension programs.
• Partners with Payroll to ensure accurate deductions, contributions, and timely processing.
• Coordinates benefits billing, reconciliations, standard reporting, and approvals.
• Works with brokers and vendors to support ongoing administration and issue resolution.
• Reviews file feeds and reports, flags discrepancies, and takes routine action.
• Supports global benefits administration by assisting with employee inquiries and program operations across regions.
• Documents and maintains benefits and leave procedures and supports employee-facing communications.
• Identifies small, practical process improvements while maintaining strict confidentiality.
• Provides backup support for compensation analyst on total rewards team.
Requirements
• 3–5 years of hands-on experience in benefits and/or leave administration, or equivalent HR experience.
• Solid working knowledge of U.S. benefits and leave regulations (ERISA, FMLA, COBRA, HIPAA).
• Experience administering benefits in ADP or a similar HRIS.
• ented, and not afraid of a spreadsheet.
• Strong communicator with a service-first mindset who enjoys supporting employees and answering questions.
• Experience working with brokers, vendors, or insurance carriers in a support role.
• Able to manage recurring processes, deadlines, and follow-through in a fast-paced environment.
• Collaborative, approachable, and reliable—the kind of person people trust to get things done.
Nice-to-haves
• exposure to self-funded medical plans.
• Experience administering global benefit programs
• Certifications (CEBS, PHR, SPHR).
Benefits
• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work
• 14 Paid Company Holidays, includes 2 floating holidays (you choose!)
• A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• Unlimited infertility coverage benefits through our medical plans
• Additional supplemental health benefits offered to you and your family
• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave for birthing and non-birthing parents
• Health Savings Account (HSA) options and company contributions each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Annual remote work stipend to be used on wellness or home office equipment
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