Introduction to blithequark and Our Vision
At blithequark, we're driven by a passion for innovation and a commitment to creating exceptional customer experiences through cutting-edge products and services. As a leader in our industry, we're at the forefront of change, moving at an incredible pace thanks to our talented team of professionals who bring innovative solutions to life for millions of customers every day. If you share our vision for revolutionizing industries and leading the future in media and technology, we invite you to join our team and fast-forward your career. Our company is built on a foundation of respect, empathy, and open communication, and we're committed to fostering a dynamic and inclusive work environment that values diversity, equity, and inclusion.
Job Summary
We're seeking a highly skilled and dedicated Senior Strategic Customer Project Management professional to join our team. In this role, you'll be responsible for providing management and oversight of complex business-class advanced voice, ethernet, and associated small to medium business project offers from order submission through installation. You'll serve as the primary point of contact for customers and internal stakeholders, ensuring seamless communication and issue resolution. With your expertise, you'll drive success and deliver exceptional customer experiences, leveraging your knowledge of project management principles, customer service best practices, and technical skills to navigate complex projects and ensure timely completion.
Core Responsibilities
- Establish and manage critical dates required for on-time completion of network and/or product activations, evaluating the impact of changes on the overall installation timeline and developing contingency plans to mitigate potential risks.
- Identify and manage risks, issues, and gaps that could impact timelines, goals, and installation of services, developing and implementing mitigation plans as needed and collaborating with cross-functional teams to ensure seamless resolution.
- Plan agendas for and facilitate required meetings, prioritizing and driving cross-functional activities related to installations, and developing and managing communications, summary reports, and status updates for various audiences, including customers, internal stakeholders, and external partners.
- Collaborate with sales, operations, engineering, and other functional groups to ensure orders flow accurately and efficiently through completion, providing guidance and support to ensure a smooth customer experience.
- Review sales contracts and validate services with customers to ensure accuracy of product orders, identifying potential discrepancies and working with customers to resolve any issues.
- Provide guidance to other team members on process, procedure, and organizational compliance, proactively identifying opportunities for improvement and recommending solutions to enhance our project management capabilities and customer experience.
- Consistently meet or exceed organizational scorecard, productivity, and quality metrics, leveraging data and analytics to inform decision-making and drive continuous improvement.
- Support multi-location customers with multiple services at each location, managing the installation of customer services and serving as the primary contact for customers and IT/technical personnel/vendor/reseller, ensuring seamless communication and issue resolution.
- Develop standards, processes, and procedures utilized by team members, including trialing new product support and systems/tools rollouts, and collaborating with cross-functional teams to ensure successful implementation and adoption.
Essential Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree in a related field, such as business administration, project management, or a related field, or equivalent combination of education and experience.
- 5-7 years of experience in project management, customer service, or a related field, with a strong track record of delivering results and driving customer satisfaction in a fast-paced and dynamic environment.
- Excellent communication, problem-solving, and analytical skills, with the ability to work effectively in a fast-paced environment and navigate complex projects and stakeholders.
- Strong business acumen, with a solid understanding of business operations and customer needs, and the ability to leverage this knowledge to drive business growth and customer satisfaction.
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork, and the ability to build and maintain strong relationships with customers, internal stakeholders, and external partners.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Certifications in project management, customer service, or a related field, such as PMP, Agile, or ITIL, and a strong understanding of industry best practices and standards.
- Experience working in a similar industry or with similar products and services, with a strong understanding of the competitive landscape and market trends.
- Advanced degree or equivalent experience, such as an MBA or MS in a related field, and a strong track record of driving business growth and customer satisfaction.
- Strong technical skills, with experience working with various software applications and systems, such as project management tools, customer relationship management (CRM) systems, and data analytics platforms.
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
- Business project management: ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines, with a strong understanding of project management principles and methodologies.
- Communication: excellent verbal and written communication skills, with the ability to effectively communicate with customers, internal stakeholders, and external partners, and to build and maintain strong relationships.
- Troubleshooting: strong problem-solving skills, with the ability to analyze issues, identify root causes, and develop effective solutions, and to navigate complex projects and stakeholders.
- Collaboration: ability to work effectively with cross-functional teams, including sales, operations, engineering, and customer service, and to build and maintain strong relationships with customers, internal stakeholders, and external partners.
- Customer focus: strong customer-centric mindset, with a focus on delivering exceptional customer experiences and driving customer satisfaction, and a strong understanding of customer needs and preferences.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Strategic Customer Project Management professional, you'll have access to a range of training and development opportunities, including:
- Formal training programs, including project management, customer service, and leadership development, and the opportunity to pursue certifications and advanced degrees.
- On-the-job training and mentorship, with opportunities to work with experienced professionals and learn from their expertise, and to develop new skills and competencies.
- Cross-functional training, with opportunities to work with different teams and develop a broader understanding of our business operations, and to build and maintain strong relationships with customers, internal stakeholders, and external partners.
- Professional certifications and education assistance, with opportunities to pursue advanced degrees or certifications, and to develop new skills and competencies.
Work Environment and Company Culture
At blithequark, we're proud of our dynamic and inclusive work environment, which is built on a foundation of respect, empathy, and open communication. As a member of our team, you'll be part of a collaborative and supportive community that values diversity, equity, and inclusion. Our company culture is built on the following principles:
- Customer-centricity: we're focused on delivering exceptional customer experiences and driving customer satisfaction, and we're committed to understanding and meeting the needs of our customers.
- Teamwork: we believe in the power of collaboration and teamwork, and we're committed to working together to achieve our goals, and to building and maintaining strong relationships with customers, internal stakeholders, and external partners.
- Innovation: we're driven by a passion for innovation and a commitment to staying ahead of the curve in our industry, and we're always looking for new and better ways to deliver exceptional customer experiences and drive business growth.
- Integrity: we're committed to doing what's right, even when it's difficult, and to operating with transparency and accountability, and we're dedicated to building trust with our customers, internal stakeholders, and external partners.
Compensation, Perks, and Benefits
We offer a competitive salary range, depending on experience and location, and a range of benefits, including:
- Comprehensive health and wellness programs, including medical, dental, and vision coverage, and opportunities to prioritize your physical and mental well-being.
- 401(k) matching and retirement savings plans, with opportunities to save for your future and plan for your long-term financial security.
- Paid time off and holidays, with opportunities to recharge and pursue your passions, and to build and maintain a healthy work-life balance.
- Professional development opportunities, including training, education assistance, and certification programs, and the opportunity to pursue advanced degrees or certifications.
- Access to our employee assistance program, which provides support for mental health, financial wellness, and other aspects of your life, and opportunities to prioritize your well-being and build resilience.
Conclusion
If you're a motivated and experienced project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Strategic Customer Project Management professional at blithequark, you'll have the chance to work with a talented team of professionals, develop your skills and expertise, and drive success in a fast-paced and dynamic environment. You'll be part of a collaborative and supportive community that values diversity, equity, and inclusion, and you'll have access to a range of training and development opportunities to help you grow and develop in your career. Don't miss out on this opportunity to fast-forward your career and join our team of innovators and leaders. Apply now and take the first step towards an exciting and rewarding career with blithequark!
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