Seasonal Chat & Phone Tech Support/Customer Service Agent - Remote Opportunity with Competitive Salary & Benefits

Join the Foundever Team: Create Connection. Value Conversation.

Are you a motivated and skilled customer service professional looking for a new challenge? Foundever, a global leader in the customer experience industry, is seeking a Seasonal Chat & Phone Tech Support/Customer Service Agent to join their team. As a core part of the team, you'll have the opportunity to work from home and provide exceptional support to customers via phone or chat.

About Foundever: A Global Leader in Customer Experience

Foundever is a company that has been revolutionizing the customer experience industry for over 20 years. With 170,000 associates across the globe, they support over 750 leading brands, from Fortune 500 companies to local startups. Their mission is to Create Connection. Value Conversation. by combining innovative thinking and digital solutions with the expertise and empathy of their employees.

At Foundever, you'll be part of a team that believes in making a difference through small moments and big wins. They prioritize creating positive experiences for their associates, customers, and teams, and offer a range of benefits and opportunities to support their employees' growth and well-being.

Key Responsibilities: Delivering Exceptional Customer Support

• Provide basic technical support to customers via phone or chat, resolving their queries and concerns in a timely and efficient manner.
• Deliver an exceptional support experience, ensuring that customers feel valued and supported throughout their interaction.
• Interact and communicate effectively with a diverse range of customers, using strong interpersonal and communication skills to build rapport and trust.
• Create a memorable and delightful experience for customers, going above and beyond to meet their needs and exceed their expectations.

What You'll Enjoy: Competitive Salary, Benefits, and Career Growth Opportunities

As a Seasonal Chat & Phone Tech Support/Customer Service Agent at Foundever, you'll enjoy a range of benefits and perks, including:

• A competitive salary of $14/hour, plus incentive opportunities to earn more.
• The flexibility of working from home, with a full-time schedule and the opportunity to become permanent.
• Comprehensive training, with 100% paid training to ensure you're equipped to succeed in your role.
• Internal mobility opportunities, with 84% of managers promoted from within the company.
• Employee discounts, referral bonuses, and the EverBetter wellness program to support your well-being.
• Computer equipment provided, with all you need to have is a monitor.

Qualifications: The Skills and Competencies You Need to Succeed

To be considered for this role, you'll need:

• A High School Diploma or GED Equivalent.
• To be at least 18 years of age.
• To be flexible to the needs of the business, with a willingness to adapt to changing priorities.
• A strong internet connection, with a hardwired connection (no satellite or wireless) and a minimum speed of 5.0 Mbps Down/ 5.0 Mbps Up.
• A working phone line (home phone or mobile), a standalone monitor (19 inch), and a noise/distraction-free home office environment.
• A desk and an ergonomic chair to ensure a comfortable working environment.

Location Requirements: Must Live in the United States

To be eligible for this role, you must live in the United States and reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

About Foundever's Commitment to Diversity and Inclusion

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed, without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state, or local law.

The company forbids discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors, and applies this policy to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Ready to Join the Foundever Team?

If you're a motivated and skilled customer service professional looking for a new challenge, we encourage you to apply for this Seasonal Chat & Phone Tech Support/Customer Service Agent role. With a competitive salary, comprehensive benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss.

Take the first step towards a rewarding new role and apply now. We look forward to hearing from you!

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.

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