Join Our Mission to Provide Critical Support to Those in Need
At Workwarp, we're dedicated to making a difference in the lives of individuals experiencing homelessness. As a CES Help Center Agent, you'll play a vital role in our efforts to provide crisis intervention and support services to those who need it most. We're seeking a compassionate and skilled professional to join our team on a part-time, remote basis.
About Our Organization
Workwarp is a dynamic organization committed to delivering high-quality services to individuals in crisis. Our CES Help Center is a critical component of our operations, providing a vital lifeline to those navigating homelessness. As a remote CES Help Center Agent, you'll be part of a dedicated team working collaboratively to coordinate services, offer resources, and support individuals in need.
Key Responsibilities
- Provide exceptional customer service to clients, demonstrating empathy, respect, and accurate data entry.
- Respond to incoming calls, texts, and emails from individuals requiring assistance, using active listening skills and positive language.
- Maintain accurate client records in the Homeless Management Information System (HMIS), ensuring timely and effective service coordination.
- Triage calls, texts, and emails based on client needs, managing the callback queue to ensure prompt response.
- Perform callbacks to clients awaiting shelter placement and/or collect additional information as needed.
- Email other resources to clients when necessary, ensuring seamless support.
- Other duties as assigned, contributing to the overall success of the CES Help Center.
Essential Qualifications
To excel in this role, you'll need:
- A high school diploma or equivalent.
- 3+ years of frontline inbound call management, contact center operations, behavioral health, nursing, crisis management, housing, or other relevant experience.
- Strong communication skills, with the ability to use positive language and active listening while managing calls and conducting data entry.
- The capacity to work efficiently under pressure, handling crisis situations and de-escalating as necessary.
- A demonstrated ability to build and maintain professional relationships, with experience working successfully with diverse populations.
- Proficiency in Google and Microsoft Suite (gmail, calendar, drive, excel, docs, sheets, etc.).
Preferred Qualifications
While not required, the following qualifications will give you a competitive edge:
- An Associate's or Bachelor's degree in behavioral health, social work, nursing, or communications.
- Prior training in crisis management, intervention, suicide, and behavioral health.
- Bilingual speaker (Spanish, Portuguese, Haitian Creole).
- Residency in Rhode Island.
Skills and Competencies
To succeed as a CES Help Center Agent, you'll need:
- Exceptional communication and interpersonal skills.
- The ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
- Proficiency in HMIS and other relevant software.
- A compassionate and empathetic approach to supporting individuals in crisis.
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to your growth and development. As a CES Help Center Agent, you'll have the opportunity to:
- Develop your skills in crisis intervention and support services.
- Gain experience working with diverse populations and communities.
- Enhance your knowledge of HMIS and other relevant software.
- Build a rewarding career in a dynamic and supportive organization.
Work Environment and Company Culture
As a remote CES Help Center Agent, you'll be working from the comfort of your own home, with the flexibility to choose your shifts. We're a team that values:
- Compassion and empathy.
- Collaboration and teamwork.
- Innovation and creativity.
- Diversity and inclusivity.
Compensation and Benefits
We're offering a competitive hourly rate of $20-$22 per hour, based on experience and language fluencies. As a part-time, remote employee, you'll enjoy:
- Flexible scheduling.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Join Our Team
If you're a compassionate and skilled professional looking to make a difference in the lives of individuals experiencing homelessness, we encourage you to apply. As a CES Help Center Agent, you'll be part of a critical support system, providing vital services to those who need it most. Apply now and take the first step towards a rewarding new role.
We're committed to diversity and inclusion, and people with a criminal record are encouraged to apply.
Don't miss this opportunity to join our mission and make a meaningful impact. Apply today!
Apply Now