[Remote] Sales Operations Specialist (CRM & Lead Conversion – Go High Level CRM)

Note: The job is a remote job and is open to candidates in USA. Teams Squared is a team augmentation company dedicated to connecting exceptional remote talent with global organizations. They are seeking a detail-oriented and proactive Sales Operations Specialist with expertise in Go High Level CRM and digital lead conversion processes to manage the lifecycle of inquiries and support client acquisition. Responsibilities • Manage and optimize CRM processes using Go High Level (GHL) including custom workflows, automation, tagging, and integrations with platforms such as Practina (Facebook and Google ads) • Create and distribute bi-weekly newsletters and nurture communications to historical leads • Perform manual outreach to leads that have not booked consultations, assessing potential fit and encouraging booking • Manage and distribute AI-scheduled consultations to appropriate team members, ensuring tracking and outcome reporting • Monitor, identify, and troubleshoot bugs in CRM workflows; collaborate with GHL support or third-party providers for timely resolution • Track and report lead generation metrics through to consultation and case conversion, providing actionable insights and identifying optimization opportunities • Support onboarding of new team members to CRM workflows and consultation processes Skills • Proven experience with Go High Level (GHL) CRM and CRM automation tools • Strong understanding of lead conversion funnels and CRM-based consult booking workflows • Excellent analytical and reporting skills, especially using CRM dashboards and spreadsheets • Exceptional written and verbal communication skills for both client and internal communications • Highly organized, self-driven, and able to work independently in a remote setup • Minimum 2–3 years of experience in a CRM operations, sales operations, or digital marketing support role • Hands-on experience in configuring CRM workflows, tags, automation, and integrations • Strong project management mindset with the ability to manage and prioritize multiple tasks • Comfortable with client-facing outreach (email, SMS, possibly calls) • Ability to create concise reports and communicate findings to both technical and non-technical stakeholders • Familiarity with Practina or similar digital ad management tools preferred • Prior experience in a service-based business (legal, consulting, healthcare, etc.) is a bonus Benefits • Fully remote work • Competitive pay in AUD • Access to industry-leading CRM and automation tools • Continuous training and upskilling in sales ops and automation best practices • Opportunity to grow with high-performing remote teams across multiple client sector Company Overview • Offshore Legal Talent It was founded in 2023, and is headquartered in Singapore, Central Region, SGP, with a workforce of 11-50 employees. Its website is https://www.teamsquared.io/. Apply Now Apply Now