Remote Radiology Care Coordination Navigator – Full‑Time Days – Patient Experience & Clinical Operations Specialist (MHM)

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Join a Visionary Healthcare Community – The Memorial Experience

At Memorial Healthcare System, we are more than a network of hospitals and clinics; we are a family of dedicated professionals who bring Deeper Caring and Smarter Healthcare to every patient, every day. Our mission is to enhance the health, well‑being, and quality of life for the communities we serve across South Broward. From state‑of‑the‑art medical breakthroughs to everyday compassionate touch, our culture thrives on collaboration, continuous learning, and an unwavering commitment to excellence.

Why This Role Matters

The Remote Radiology Care Coordination Navigator serves as the critical bridge between patients, physicians, and multidisciplinary teams. In a landscape where timely imaging and clear communication can change outcomes, you will ensure that each radiology order moves efficiently through the continuum of care, from authorization to follow‑up. Working from your home office, you become an integral part of a high‑performing, technology‑driven team that champions patient safety, compliance, and the highest standards of clinical quality.

Position Overview

Title: Remote Radiology Care Coordination Navigator – Full‑Time Days (MHM)
Company: Workwarp on behalf of Memorial Healthcare System
Location: 100% Remote (U.S. based)
Employment Type: Full‑time, Day Shift
Compensation: Competitive salary, with comprehensive benefits package
Start Date: Immediate openings – apply today!

Key Responsibilities

• Coordinate Radiology Services: Partner with ordering physicians, radiologists, and care management teams to schedule imaging studies, verify insurance authorizations, and confirm patient preparedness.
• Patient Outreach & Education: Use telehealth, phone, secure messaging, and email to guide patients through pre‑procedure instructions, fasting requirements, and post‑study follow‑up.
• Data Management & Documentation: Extract pertinent information from EPIC and other electronic medical records (EMR), entering accurate data into tracking systems and documenting all interactions per compliance standards.
• Prioritize Workload: Leverage dashboards and reports to identify high‑risk or time‑sensitive cases, ensuring rapid response and escalation when needed.
• Quality Assurance: Monitor key performance indicators (KPIs) such as authorization turnaround time, imaging completion rates, and patient satisfaction, providing actionable insights to leadership.
• Interdisciplinary Collaboration: Participate in virtual huddles with physicians, nurses, social workers, and case managers to align care plans and remove barriers to timely imaging.
• Continuous Improvement: Recommend process enhancements, contribute to workflow redesign, and support adoption of new digital tools that streamline radiology coordination.
• Regulatory Compliance: Ensure adherence to HIPAA, JCAHO, and state regulations in all communications and documentation.

Essential Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in health‑administration, nursing, or related field is preferred.
• Minimum of 1 year experience in a healthcare setting, preferably within radiology, care management, or patient navigation.
• Current BLS (Basic Life Support) certification from the American Heart Association or Red Cross.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and strong comfort navigating EMR platforms, especially EPIC.
• Excellent verbal and written communication skills; ability to convey complex information in clear, compassionate language.
• Demonstrated accountability, customer‑service orientation, and ability to thrive in a fast‑paced, remote environment.
• Reliable high‑speed internet connection, dedicated workspace, and ability to meet attendance expectations for day‑shift hours.

Preferred Qualifications & Additional Assets

• Certification as a Patient Navigator, Certified Care Coordinator (CCC), or similar credential.
• Experience with radiology order entry, imaging scheduling software, or RIS/PACS systems.
• Knowledge of insurance verification processes, including prior‑authorization requirements for major payers.
• Familiarity with quality improvement methodologies (Lean, Six Sigma) and experience contributing to performance dashboards.
• Fluency in a second language (Spanish, Haitian Creole, etc.) to enhance communication with diverse patient populations.
• Military or veteran background – eligible for veteran’s preference under Florida law.

Critical Skills & Competencies

• Analytical Thinking: Ability to synthesize patient data, identify gaps, and prioritize actions that accelerate care delivery.
• Effective Communication: Skilled at building rapport over phone, video, and written channels while maintaining confidentiality.
• Problem‑Solving: Proactive in recognizing obstacles (e.g., insurance denials, scheduling conflicts) and implementing pragmatic solutions.
• Time Management: Adept at juggling multiple patient cases, adhering to strict deadlines, and maintaining organized work queues.
• Adaptability: Comfortable navigating change, new technology rollouts, and evolving clinical guidelines.
• Team Collaboration: Encourages interdisciplinary dialogue, respects diverse perspectives, and contributes positively to virtual team dynamics.

Work Environment & Culture

Although the role is remote, you will be embedded in a culture that values connection, inclusion, and purpose. Memoral’s Deeper Caring philosophy means you receive:

• Virtual Community: Regular team huddles, mentorship programs, and online social events that foster belonging.
• Supportive Leadership: Accessible managers who provide clear expectations, timely feedback, and career‑development coaching.
• Accessibility Commitment: Our career site and internal platforms meet high web‑accessibility standards; accommodations are available for any applicant who needs them.
• Diversity & Inclusion: Active Employee Resource Groups (ERGs) that celebrate cultural heritage, LGBTQ+ identity, veterans, and more.

Career Growth & Learning Opportunities

Memorial Healthcare System invests heavily in professional development. As a Remote Radiology Navigator, you can look forward to:

• Access to Memorial University of Health Sciences courses, webinars, and certification pathways.
• Opportunities to cross‑train in related specialties (e.g., oncology navigation, chronic disease management).
• Mentorship from senior clinicians, health information managers, and operational leaders.
• Clear promotion pathways: Navigator → Senior Navigator → Team Lead → Manager of Care Coordination.
• Participation in hospital‑wide quality improvement projects that can lead to recognition, awards, and internal accolades.

Compensation, Perks, & Benefits (General Overview)

While exact salary ranges are market‑aligned and discussed during the interview process, successful candidates can anticipate a competitive base pay supplemented by:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer match (401(k) or 403(b)).
• Paid time off (PTO), holidays, and generous sick‑leave policies.
• Professional development stipend for courses, certifications, or conferences.
• Employee wellness programs, including virtual fitness classes, mental‑health resources, and employee assistance services.
• Technology allowance to support an optimal home‑office setup (monitor, ergonomic chair, laptop accessories).
• Recognition programs that celebrate milestones, patient‑impact stories, and peer nominations.

Equal Opportunity & Veteran’s Preference

Memorial Healthcare System is an Equal Opportunity Employer. We celebrate diversity and prohibit discrimination on the basis of race, color, age, religion, gender, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected characteristic. We proudly honor the service of veterans, offering a distinct Veteran’s Preference program that provides priority consideration throughout the hiring process.

Application Process – How to Take the Next Step

Ready to make a meaningful impact on patient care while enjoying the flexibility of remote work? Follow these simple steps:

1. Review the detailed role requirements and reflect on how your experience aligns.
2. Prepare an updated resume highlighting relevant healthcare, navigation, and communication achievements.
3. Draft a concise cover letter that illustrates your passion for patient advocacy and your fit with Memorial’s values.
4. Submit your application through the online portal. Be sure to indicate any veteran status to be considered for Preference.
5. If you need a reasonable accommodation during the application process, contact our Talent Acquisition Center at [email protected] or call 954‑276‑8340 (M‑F, 8 am‑5 pm).

Closing Invitation

At Memorial Healthcare System, you will join a community where your expertise fuels better outcomes, your ideas shape future care pathways, and your dedication is recognized every day. If you are motivated, compassionate, and eager to pioneer remote radiology coordination, we want to hear from you. Apply now and become an essential part of the Deeper Caring story.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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