Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice and patients accessing high-quality care. As a Provider Success Associate, you will support a network of over 21,000 providers in growing their practices, ensuring they feel confident and equipped throughout their journey.
Responsibilities
- Responding quickly and accurately in shared queues, including managing internal team ticket resolution, proactive and educational outreach to providers, and support transfers to completion
- Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations
- Collaborating effectively with cross-functional teams such as Product, Credentialing, Support, and Clinical
- Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call
- Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team, helping drive improvements to our product and processes
Skills
- You are an exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance
- You are energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders
- You take ownership and move quickly, with a natural bias for action in time-sensitive workflows
- You are detail-oriented and process-driven, able to translate complex scenarios into clear next steps
- You thrive in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence
- You have previous experience in customer success or post-sales account management, healthcare operations, education, clinical environments, or fast-paced support roles
Benefits
- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
Company Overview
Grow Therapy is an online therapy platform reimagining access to high-quality, insurance-covered mental healthcare. It was founded in 2020, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://growtherapy.com.
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