Note: The job is a remote job and is open to candidates in USA. MyLendingPal is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. They are seeking a Loan Processor/Operations Specialist to manage loans end-to-end, serve as the primary contact for borrowers, and help improve processes within the operations team.
Responsibilities
- Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines
- Set up new files in Encompass and ensure data integrity from the start
- Order and track third-party services (appraisals, title, VOEs, etc.)
- Collect and review borrower documentation
- Clear conditions and prepare complete files for underwriting and closing
- Serve as the primary point of contact for borrowers throughout the loan process
- Provide proactive updates, answer questions, and set expectations to ensure a smooth experience
- Communicate with title companies, appraisers, investors, and other vendors to keep loans moving
- Follow up on outstanding items and resolve issues before they become fires
- Review CDs for accuracy and completeness
- Coordinate with title/settlement agents on clear-to-close, funding, and scheduling
- Help ensure on-time, drama-free closings whenever possible
- Prepare and deliver investor loan packages
- Clear trailing documents and post-closing conditions
- Track and follow up on missing items to keep investor relationships clean
- Turn recurring problems into better processes, checklists, and templates
- Help document 'the way we do things' so our operations are consistent and scalable
- Partner with the founder to test and refine Encompass workflows and other tools as we grow
- Work in Encompass daily
- Use internal checklists, templates, and basic automations
- Be comfortable clicking around, learning new features, and suggesting improvements
Skills
- 1–3+ years in mortgage operations (processing, closing, and/or post-closing) preferred — but if you're sharp, resourceful, and motivated, we're open to training the right person
- Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study
- Experience with Fannie/Freddie conventional loans is preferred
- You naturally organize messy processes into steps, checklists, and templates
- You catch errors before they become problems, but you don't get paralyzed by perfectionism
- You don't need someone looking over your shoulder to move loans forward
- You're comfortable talking to borrowers, LOs, title companies, and investors — and you keep everyone informed proactively
- You understand that in a small company, the 'right way' today may be improved tomorrow
- You treat every loan like it's your own deal and take pride in clean, accurate files
- You want to grow into a leadership role as we scale — not just maintain the status quo
Benefits
- Performance bonuses: Structured per-loan bonus that rewards your impact and grows with our volume (you'll always know how your work translates into compensation).
- Flexibility: Hybrid/remote options available. Preference for candidates in the Atlanta metro area for initial training and occasional in-person days.
- Working rhythm: Normal working hours are roughly standard business hours (Eastern time), with occasional flexibility around closings or urgent issues.
- Your voice matters: We'll look to you for input on how our operations should run — not just for status updates.
- Startup energy, family values: We move fast and build things, but we also treat our team like family.
Company Overview
MyLendingPal is a mortgage brokerage company that provides home loans and refinancing services. It was founded in 2018, and is headquartered in Suwanee, Georgia, USA, with a workforce of 2-10 employees. Its website is https://mylendingpal.com.
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