Note: The job is a remote job and is open to candidates in USA. CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting families at critical healthcare moments. They are seeking a high performing Family Building Consultant to optimize customer satisfaction and drive exceptional results in the Fertility industry through inside sales.
Responsibilities
- Educates families on their frozen donor egg plan options, empowering them to make informed decisions
- Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs
- Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family
- Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy
- Enrolls clients in CRM and conducts follow-up calls to enable match
- Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process
- Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
- Combines business acumen with an effective sales process to engage customers and increase sales volumes
- Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities
- Utilizes up-selling, cross-selling, and add-on sales techniques per customer experience
- Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct
- Leverages knowledge of industry and product portfolio to meet customer needs
- Cultivates internal & external relationships that create sustained value
- Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
- Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance
- Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions
Skills
- 1-3 years of inside sales experience
- Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience required
- Excellent selling, influence, and closing skills
- Self-motivated and disciplined with a positive attitude and ability to work independently
- Excellent organizational, verbal, and written communication skills
- Strong focus on providing customers with superior customer experience
- Ability to work independently and as part of a team and displays high level initiative and commitment
- Agile, and adapts quickly to a fast-paced changing environment
- Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives
- Healthcare, especially Fertility, experience preferred
- Bilingual, especially French, strongly preferred
Benefits
- Medical coverage
- 401(k)
- Parental leave
- Fertility benefits
- Paid time off for vacation
- Personal, sick and holidays
- Multiple other perks and benefits
Company Overview
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies. It was founded in 1990, and is headquartered in Trumbull, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.coopersurgical.com.Company H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships, with 8 in 2025, 10 in 2024, 10 in 2023, 13 in 2022, 5 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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